Managing agentsΒΆ

In this section, you will find information necessary for the work of supervisors and partly also administrators, which are not directly related to individual communication channels such as calls, messages, chat, etc., but are common across all modules.

The description of agent configuration and management is divided into sections depending on whether you will perform them on a one-time basis at the beginning of FrontStage deployment or on a regular basis during operation.

Upon deployment

During operation

Agent statuses

Agent statuses

Managing agents

Adding and editing agents

Projects and project skills


Project skills

Languages and language proficiency of agents



Workplaces and seatings of agents



Organization of agents into crews


The Crews tab