PBX and IVR¶

Pilots¶

Displayed name	AttributeName	Description
ID	PilotId	Primary Key
Name	DisplayName	Name for administrator.
Pilot	Number	Pilot Point Telephone Number. This should allow multiple calls to be queued, because the call may not be removed immediately.
Registration	OnLineStatus
External IVR	IsIvrTarget	Indicator whether the call can come to the pilot number as a result of external IVR processing. If so, the system searches for the call first started and tries to find continuity, in which case it fills in the resulting IVR value from the Tragets field.
Wait for internal transfer	WaitInternalTransfer	Specifies that if a call comes from an internal number, it is time to wait for the caller to switch the external call so that the external caller will complete the process and under his/her identity.
Default language	LanguageId	Default call when a call arrives via this pilot.
Knowledge	Proficiency	Basic knowledge of language. It can be NULL if NULL is.
Priority	Priority	Default priority for incoming calls from this pilot.
Time zone	TimeZoneId	The default time zone of the call (TimeZoneInfo) can be NULL, then it is not set, the computer settings are used.
Numbering plan	NumberingId
Description	Description	Description for administrator.

Displayed name	AttributeName	Description
ID	RedirectorId	Primary Key
Name	DisplayName	Name for administrator.
Number	Number	Phone number or mask to compare the redirector number (where the call was redirected) according to LIKE (_% ^) matching rules. One entry = one number.
Default language	LanguageId	Default language when a call arrives using this redirector.
Knowledge	Proficiency	Basic knowledge of language. It can be NULL if the language is NULL too.
Time zone	TimeZoneId	The default time zone of the call (TimeZoneInfo) can be NULL, then it is not set, the computer settings are used.
Description	Description

Displayed name	AttributeName	Description
ID	IvrEntryId	Primary Key.
Name	DisplayName	Input name.
Extension number	Number	Extension number.
Mode	Mode	Method of use. Entry - a common input to which ServiceSync, DirectEntry - the input to which calls come directly, without ServiceSync (no pilot) IndependentEntry - an entry that is not tracked in the CTI, using only the AGI, which then relays. VoiceMailQ23Entry - entry to VM that contains Q23 tags and is CTI-tracked. Dialer - output that is controlled by direct CTI without registration
Device	DeviceId
Registration	OnLineStatus
Timeout	TimeOut	Maximum time in seconds for IVR clearance.
Capacity	Capacity	Input capacity. Caller number is not checked for single channel.
Mark transferred calls as served	MarkTransferredAsServed	Specifies that calls that are transferred from an external IVR away from the pilot are marked Served and not Lost.
Wait for internal transfer	WaitInternalTransfer	Specifies that if a call comes from an internal number, it is time to wait for the caller to switch the external call so that the external caller will complete the process and under his / her identity.
Default language	LanguageId	Default language, used sold IVR input.
Time zone	TimeZoneId	The default time zone of the call (TimeZoneInfo) can be NULL, then it is not set, the computer settings are used.
Numbering plan	NumberingId

Displayed name	AttributeName	Description
ID	AnnouncementId	Primary Key.
Name	DisplayName	Name for administrator.
Description	Description	Description for administrator.
Extension number	Number	The number of the extension where the prompt is played.
Device	DeviceId
Capacity	Capacity	Notification capacity, maximum number of concurrent listening.
On-line Status	OnLineStatus
Succeeding numbers	SpreadCapacity	Option to declare a set of extensions in a single record. This flag states that the requested capacity is not defined on a single number, but on consecutive numbers starting with Number in Capacity, and each number has a unit capacity.
No CTI mode (IndependentEntry)	IndependentEntry	The flag specifies that the extension is not declared as a regular CTI within ProServer, but as local in the IVR system using REFER logic.
Duration (seconds)	Duration	Notification time in seconds.
File Name	FileName

Displayed name	AttributeName	Description
ID	WaitingQueueId	Primary Key.
Name	DisplayName	Name for administrator.
Extension number	Number	Extension number on which the waiting voice is reproduced.
Device	DeviceId
Registration	OnLineStatus
Capacity	Capacity	Notification capacity, maximum number of concurrent listening.
Succeeding numbers	SpreadCapacity	Option to declare a set of extensions in a single record. This flag states that the requested capacity is not defined on a single number, but on consecutive numbers starting with Number in Capacity, and each number has a unit capacity.
Non-CTI mode (IndependentEntry)	IndependentEntry	The flag specifies that the branch is not declared as a regular CTI within ProServer, but as local in the IVR system using REFER logic.
Duration (seconds)	Duration	The length of the audio unit in seconds.
Alternative queue	AlternatingQueueId	If the audio length is reached and the alternative waiting queue is filled, the call is transferred to this alternative queue. If it is NULL, the call remains in the same queue. If the queue capita is exhausted, a straight alternative waiting queue may be used.
Description	Description	Description for administrator.
File Name	FileName