Parameters and roles

Configuration parameters

System name	Group	Description
TeamsMenuNavigationGroup	Teams	The name for the item group, which should be depictured within the “hamburger menu” in TeamsClient. Default value is “TeamsMenu” . See “Hamburger menu” buttons function adjustments.
TeamsHeaderTilesQueryId	Teams	A parameter that configures the “tiles” displaying information about the number of communications in the queue. Possible values: NULL - No tiles are displayed System data query ID - This query will be used to populate the tile values. For more information about tiles and queries, see here.

Role

System name	Group	Description
ShowAgentTC	Teams roles	Controls the display of the Agents tab of the Teams client. AllowRead - You can see the tab in the application. AllowWrite - For the views “Engagement” and “Interactions”, the Action column is available to interact with the records. You can use Scope to restrict the display of individual tabs, where the created Scope only allows a specified tab at a time. Possible values: NULL (Scope not filled) - all displayed dashboard engagement interactions How to set up Scopes correctly described in Activities tab bulk actions.
ShowQueueTC	Teams roles	Controls the display of the Queues tab of the Teams client. AllowRead - You can see the tab in the application. AllowWrite - For the views “Engagement”, “Agents” and “Interactions”, the Action column is available to interact with the records. You can use Scope to restrict the display of individual tabs, where the created Scope only allows a specified tab at a time. Possible values: NULL (Scope not filled) - all displayed dashboard engagement interactions agents How to set up Scopes correctly described in Activities tab bulk actions.
TeamsMenu	Teams roles	Controls the display of the “hamburger menu” items of the TeamsClient application (creation of a new object) according to the created user groups, i.e. you can define in detail what will be displayed to common agents as a group and whether a specific agent has the right to create an object. AllowRead - Allows the agent to see and use “hamburger menu” without restrictions Use Scope to limit the display of individual items.

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