Index

A

action triggers administration agent agent direct selection

agent status AGI, FastAGI alert AMI announcement

B

bitmask branch exchange build

bulk action bulk campaing busy condition

C

call bar call intrusion call queue call result call result detail call server call shelf callback campaign CC CDR change request

channel checkbox CHR classic waiting queue co-browsing configuration parameter contact contact model crew CSTA CTI CTI bar current call editor

D

data grid data query DDN DG distribution Documentation

DQ DQG drag & drop drop-down box DTMF DTMF tone input

E

editor

extension

F

feedback

form

G

getFormField() (built-in function) glyph

group GUID

H

HideChat() (built-in function)

I

iCC icc3_GetExtResponse() (built-in function) IMR IMR scripts

inbound call issue IVR IVR entry IVR script

J

JTAPI

K

KWS

M

mass campaign

metadata

O

on-premise operator

outbound call outbound list

P

PBX PCP permission permission degree permission scope phone books phone number pilot placeholder portal portlet post condition

pre condition pre-distributed call predictive dialing preferred agent private call proficiency project project condition ProServer PSTN Python Enhancement Proposals PEP 287

R

radio button RC ReactClient Reading

redirector RefreshFromSignal() (built-in function) RFC RFC 2822 role

S

scales scenario screen screen control seating separated waiting queue service level ServiceAsync ServiceBulk ServiceMedia

ServiceSync ShowChat() (built-in function) SIP SIP trunk skill SmartRec snippet SRec state and phase STT supervisor

T

task TDM team

ticket tooltip topic, subtopic TTS

U

uaCSTA

unified waiting queue

V

VoIP

W

wait post condition waiting queue WebSite WF

workflow workplace Writing WYSIWYG editor