Managing agents¶

In this section, you will find information necessary for the work of supervisors and partly also administrators, which are not directly related to individual communication channels such as calls, messages, chat, etc., but are common across all modules.

The description of agent configuration and management is divided into sections depending on whether you will perform them on a one-time basis at the beginning of FrontStage deployment or on a regular basis during operation.

	Upon deployment	During operation
Agent statuses	Agent statuses
Managing agents		Adding and editing agents
Projects and project skills	Queues	Project skills
Languages and language proficiency of agents	Languages	Proficiencies
Workplaces and seatings of agents	Workplaces	Seatings
Organization of agents into crews	Crews	The Crews tab