7.0

Features

Ticket no.	Ticket Name	Desc	Link
5083	TeamsClient - Queues and Agents tabs - loaded items restriction	The number of items in the left menu (listing Queues or Agents) is adjusted to 200 for single records and 20 for groups/types. Single records moved to the end of the list.
5104	RecordWeb - Recording metadata can be stored to the form	Part of the “External Recording” future feature
4882	Agents visual editor - Delete personal settings	Possibility to delete personal settings for selected agents. Bulk action, displayed in the record list.	Here
5118	Visual editors index page - channel icons	Active communication channels indicated by icons on the index page.	Here
1341	WebSite - WebChat and WebForm scripts	Configuration parameter DefaultScriptSuffix allows you to switch between minified and standard web scripts.	Here
5093	DeployWeb - Platform tab - Resource color	Platform Resource color in the list changed from red to greed for better readability.
4675	ReactClient - Rate limit enforcement	When the set communication limits are exceeded, the agent is restricted by IP address from querying APIs and other resources from the server until the set time has elapsed and fetching is resumed (partially/completely).	Here
3591	TenantProxy - Customer authentification	The TenantProxyVerificationToken configuration parameter now accepts multiple GUIDs for per-user authentification. On the customer’s side, the parameter is specified within a chat gateway.	Here
4755	TeamsClient - No communication on Mainstage	If an agent has no active communication/object on Mainstage, the “happy person” icon will be shown.
3319	Upgrade to React 18 & TS 5.3

Bug fixes

Ticket no.	Ticket Name	Desc
5157	Synchronous Service - Condition processing	Call and message conditions with rank 0 were not processed correctly
5156	TeamsClient - Queues and Agents tabs - Dashboard	Bar charts located in the Dashboard were adjusted for better readability
5120	TeamsClient - CtiTeamsServiceCore	The feature should return {TenantId}/{AppId} from the configuration
4687	Deployment server	Placeholders in service center emails should use HtmlEncode
4686	Visual editors	Placeholders in onboarding emails should use HtmlEncode
5124	TeamsClient - Agent status icon color	Status icon was changing the color on hover. The color is static now.
5113	ServiceLink - Missing images in social media chat	The service returned images as plain text in certain situations, which resulted in the image not rendering on the agent’s side.
5117	The “Rules” visual editors group - Deleting	If you tried to delete a condition in any of these editors, it resulted into Error 404.
4574	TeamsClient - Email recipient’s address is not editable	The recipient’s address was not manually editable, when already selected. Only option was to delete it and add again. This affected outbound email editor.
4570	WebSite - WebForm9 - Mandatory form fields	Fields marked as “mandatory” in the database did not appear like that to customers. It was possible not to fill them.
4818	ReactClient - Whisperer ignores results count settings	Whisperer data query adjusted for OutboundCalls and Messages to offer better search results.
4667	WebChat on IOS	Scrolling through the webchat window sometimes resulted in scrolling a different area of the screen.
3331	Inbound communication notification without user interaction	ReactClient was unable to notify about inbound communication when the default portal page had no CallBar portlet on it.
2578	ReactClient - Outbound call - Time label	The call editor now displays a more dynamic time information in its header. Options with corresponding label shown: Served call –> DialTime, Canceled call –> EndTime, Scheduled call –> ScheduleTime, Default –> CreateTime.
3723	TeamsClient native - MS Teams mobile APP with FS TC	White screen after page Refresh/Update/Actualization.
5091	TeamsClient - Queues/Agents - Chart scope	Data were not represented correctly for a certain scope level (1 hour/4 hours, etc.) even though they were present in the database.
4979	Agents visual editor - Skills and profeciencies setup	Skills and Profeciencies tabs did not respect existing Scales series.
5085	DeployWeb - creating a new FrontStage tenant	Automatically filled parameter DeploymentWebUrl contained and extra slash which resulted into not working Onboarding.
5017	Voice Campaigns visual editor - Detailed info	Detailed campaign information was not synced to the “Campaigns imports” list located in each campaign detail.
4714	TeamsClient - Accepting inbound call	The agent clicks on the offered communication, but the browser does not redirect to Mainstage to display the details of that open communication.
5031	The “Rules” visual editors group - Gateway condition	When creating a particular condition, the “If gateway is” condition type was not accepted, even though it was present in the drop-down menu.
5016	Visual editors - Delete button	Some editors missed a “Delete” button in the record’s detail. The button was present only in the list.
5034	RecordWeb - Unable to play VoiceRecord after conversion	If the converted VoiceRecord was stored in the database as a binary file, application was unable to load it.
5014	Voice campaigns visual editor - zero value	It was not possible to set the “Proficiency”, “Skill”, or “Priority” values to 0 in the record’s detail.

Smaller updates and internal fixes

Ticket numbers of less significant issues. Descriptions can be seen after entering the ticket number into the internal evidence system.

5127, 5136, 4225, 1688, 4976, 904, 5184, 4999, 5102, 3507, 4788, 2920, 5126, 5125, 5135, 5098, 5132, 5130, 5129, 3120, 5128, 1623, 3518, 5123, 5115, 5122, 4228, 1341, 5111, 5099, 5054, 4592, 4396, 5023, 5077, 5062, 4913, 3963, 3709, 5021, 4381, 4903, 4383, 4638, 4294, 4928, 5039, 5078, 5096, 5097, 4652, 4651, 4235, 2532, 4721, 4720, 5048, 5006, 5089, 5067, 5090, 5011, 5052, 3544, 5076, 5061, 4909, 5008, 5019, 5035, 5075, 2292, 5055, 4538, 506, 5060, 5032, 5025, 5059, 5043, 2857, 2668, 4600, 3320, 904, 5037, 5005, 1684, 5038, 5036, 5041, 4993, 3192, 3694, 4931, 2494, 5028, 5020, 3697, 5013

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