7.9¶

Features¶

Ticket no.	Ticket Name	Desc	Link
7262	Agent Onboarding	Onboarding can now work on “on-premise” installed systems.	Here
2316	REST VoiceRecord implementation		Here
2314	REST Form implementation		Here

Bug fixes¶

Ticket no.	Ticket Name	Desc
7294	WebSite - Custom ICR Script	When the evaluation script was aborted prematurely, the script was restarted from the beginning instead of terminating immediately.
7251	ReactClient - Embedded Audio Attachment Player	If a message has an attachment that can be played immediately, a special player will appear for this purpose. In some cases, the player was not responding.
7282	WebChat - Emoji	When the agent started the chat and sent the first emoji, it first displayed the text “undefined” and then the emoji. The other emojis were already working correctly in the chat.
7286	Time Records in Database	Some records in the AgentEvent database table were logged in local time instead of UTC, resulting in incorrect timestamps.
7277	“ServiceAsync” System Service	The reading of the Gateway configurations improved for better stability.
7250	ReactClient - Ringtone	When the workplace was WebRTC-based and a custom ringtone was selected, the tone was sometimes distorted during inbound calls.
6888	TeamsClient - “Your actions” Menu	The menu is designed to display a summary of your bulk actions and change requests across the application. The hint icon indicated all the actions, but some were not listed in the list.
7249	“TimeMode” Component	Editors, where you can set a specific date/time use this component to handle the value. Within a particular combination of the component mode and time, the time was not user-editable.
5964	TeamsClient - Ongoing WebChat	During the webchat session, each party has their initials displayed in the chat window. When snippets and nicknames were used, the initials got mismatched.
6889	TeamsClient - Agent Picture	Each agent can have set the default picture and chat avatar. But the chat avatar was shown in the application and vice versa.
2126	TeamsClient - Returning the Message to the Queue	When the agent returned the message to a queue, the communication editor remained visible to the agent but should have been closed.

Smaller updates and internal fixes¶

Ticket numbers of less significant issues. Descriptions can be seen after entering the ticket number into the internal evidence system.

7263, 7236, 1623, 7227, 3893, 7296, 4308, 912, 6647, 7240, 6032, 7226, 7198, 7268, 6933, 7266.