7.1

Features

Ticket no.	Ticket Name	Desc	Link
4963, 5359	TeamsClient - Call recording	The call recording bar moved to a new subtab. Light visual adjustments to the media controls and “waveform” rendering.	Calls , Recording
4428	TeamsClient - Chat attachments	Agents can receive or send attachments during the chat session.
5521	TeamsClient - Pictures in chat	If the system cannot show a picture thumbnail, a default minimized icon will be displayed to indicate the picture.
5362, 5266	Visual editors - editor list	The list of editors can be collapsed to make more space on the smaller displays.	Here
5495	TeamsClient - Snippets	Agents can send predefined snippets during the ongoing chat.	Here
3426	WebSite - Snippets and attachments	WebChat can now visualize snippets and receive attachements.
5437	TeamsClient - Activities tab	The list of grids on the Activities tab is now divided into thematic groups, which can be collapsed.
5436	TeamsClient - Activities tab	Slightly redesigned look, especially in the matter of margins and paddings.
4820	TeamsClient - Action monitor	Bulk action and file export user monitor.	Here
3425	Snippets visual editor	New visual editor to create and manage snippets.	Here
5401	Forms visual editor - The “Fields” tab light redesign	The tab was renamed from “Preview” to “Fields”. A single field editor appears on the left instead of a pop-up window.	Here
1827	TeamsClient - Call transfer	Call transfer functionality can now whisper both active agents and saved contacts.	Here
5347	Printing - Date representation	Printed messages show date in DD/MM/YYYY format instead of “today” and “yesterday”. This applies to the most recent days.
5293	TeamsClient - Agent status colors	All aplications previously shared the same status colors. TeamsClient has now its own set to reflect the UI style.
5230	TeamsClient - “Hamburger menu” permissions		Here
2509	DesktopClient - WebRTC phone UI	New UI when the phone’s devices menu is opened.	Here
4271	ServiceLink - Debuging per channel		Here
4991	ServiceLink - Authentification per gateway	Authentification parameters for particular services were moved from the ServiceLink config file to gateways.	Zalo Facebook
5277	Messages - EuroSMS gateway	New inboud/outbound gateway for sending SMS.	Here
5179	Messages - Netopia gateway	New outbound gateway for sending SMS.	Here
3760	Upgrade to .NET 8	.NET version upgraded from v7 to v8

Bug fixes

Ticket no.	Ticket Name	Desc
5489	Missed web chat	Inbound web chat, which was not accepted by any agent, was ringing indefinitely.
5334	Forms visual editor - adding new field item	It was impossible to add a new “field” (the third editor’s subtab) to an already existing form.
5390	TeamsClient - Duplicate label	User settings contained the same label for two different settings options.
5484	TeamsClient - System accounts visible to regular users	Accounts tagged as “System” or “Administrator” were visible in the filter lists to regular users.
5413	TeamsClient - chat Accept button not responsive	Sometimes, the agent had to press the “Accept” button twice to trigger the chat action.
5360	DesktopClient - DTMF DialPad	Agent was not able to use the DTMF during an outbound call.
5271	TeamsClient - DropDown menu in forms	If the form contained DropDown on Level1 and DropDownCascade on Level2, the Level2 values were not filtered according to Level1 selection. More about form fields here
5285	DeployWeb - Script parameters	The application did not force the mandatory parameters, which led to an error when saving.
5270	ReactAdmin - Extensions	The Extensions editor was missing the “Emit online status” parameter setting, even though it was in the database.
5217	TeamsClient - Forms in subtabs	Forms styling adjusted to match the overall design.
5221	TeamsClient - Missing icon	The bulk action “Open in QueryAdmin” in the Activities tab was missing an icon.
5171	ServiceLink - Chat - Videos sent from Meta chats not playable	Facebook and WhatsApp videos from customers were not represented correctly on the agent’s side.
5218	TeamsClient - Copy number to clipboard	When in an active call, the application shows the caller’s number in the CTI bar. When you hover over the number, you can copy it to the clipboard. However, this action wasn’t working.
5165	Sign-in button	In some cases, the FrontStage logo overlayed the button, making the sign-in preference button less clearly visible.

Smaller updates and internal fixes

Ticket numbers of less significant issues. Descriptions can be seen after entering the ticket number into the internal evidence system.

1623, 5405, 5495, 5490, 5527, 5308, 4013, 5509, 5514, 5518, 5438, 5515, 5512, 5439, 5356, 5491, 5404, 1395, 5502, 5181, 4017, 5294, 5493, 5492, 5454, 4889, 2638, 5269, 3764, 5452, 5453, 5134, 5269, 5412, 5323, 5273, 5424, 5338, 5415, 5337, 4855, 5181, 904, 5133, 4899, 5387, 5384, 3696, 5371, 5368, 5370, 5313, 4924, 5276, 5012, 5339, 5267, 5261, 5349, 5355, 5262, 5319, 5275, 5329, 5352, 5351, 5346, 5343, 3425, 5330, 3406, 5194, 5331, 4340, 4431, 5244, 5245, 5260, 5336, 3427, 5324, 5313, 5326, 5248, 5322, 5320, 5251, 5252, 2269, 5278, 2582, 5146, 5232, 5233, 5254, 5316, 4625, 5156, 4175, 5049, 3992, 5288, 2803, 5283, 4548, 5309, 4709, 3695, 5247, 4202, 5264, 1623, 5082, 5172, 5253, 5279, 5250, 5200, 5131, 5143, 5155, 5144, 5212, 2955, 5196 , 5175, 5204, 5167, 5149, 5227, 5228, 5229, 5215, 5223, 5224, 5138, 5153, 3039, 4785, 5160, 5176, 5163, 5177, 3835, 5209, 5091, 5201, 5199, 1198, 4632, 2955, 4639, 5178, 5140, 5163, 5152, 4159, 5328

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