7.4

Features

Ticket no.	Ticket Name	Desc	Link
904	Library and components updates	Azure.Storage.Blobs 12.21.0, MSTest.* 3.5.1, MsgReader 5.6.4, @microsoft/teams-js 2.25.0, AspNetCore.* 8.0.7, EntityFrameworkCore 8.0.7, Extensions.Configuration.Binder 8.0.2, Extensions.Configuration.FileExtensions 8.0.1, Extensions.ObjectPool 8.0.7, Windows.Compatibility 8.0.7, System.Drawing.Common 8.0.7, MessagePack 2.5.172, Rebex 7.0.8943, FileSignatures 5.0.2, CsvHelper 33.0.1, MsgReader 5.6.2, FluentFTP 50.1.0, Microsoft.Web.WebView2 1.0.2592.51, Microsoft.Playwright.MSTest 1.45.0, Microsoft.VisualStudio.Azure.Containers.Tools.Targets 1.21.0, Microsoft.AspNetCore.SystemWebAdapters 1.4:0, HtmlAgilityPack 1.11.62.
6360	TeamsClient - Knowledge base - search bar	Search bar relocated for better visibility	Here
6493	The “Data queries” visual editor	The “columns” tab was enhanced by the D&D feature and the new “Add” button look.	Here
6444, 6475, 6445, 5629, 5632, 5633, 6624, 6585, 6584, 6543, 6578, 6574, 6546, 6441, 6537, 5450, 6474, 6473, 5631	AI implementation	Fronstage will be capable of suggesting answers to chat and emails, with ability to set the response tone, lenght etc. when considering the customers previous interaction.	Part of upcoming feature
6322	ServiceLink - Chat snippets integration for Facebook Messenger
6485	The “Topics” visual editor - Layout update	The main list layout was redefined to match the overall UI experience.	Here
6613	ServiceLink - Attachements and snippets for Zalo	Upload API implementation
3947, 5933, 6550, 6511, 6549, 6544, 6304, 6386, 6512	Interactive chat response (ICR) and SOFT scripts	The ability to set up chat scenarios to communicate the required information to the customer or obtain information from the customer for follow-up contact. All this without the need to interact with a live agent. Implementation within webchat.	ChatKit utility
5756	REST API - Contact - POST/PUT - PhoneNumber change	Data comparison mechanism changed	Here
6540	DeployWeb - HGC macroscript update	Source files update, AS7 structure with extensions creating added, “Matching POD” appsettings adjustment, SQL server selection during initial setup added.
6417	DeployWeb - Grafana update	Grafana source and setup files for deployments updated to v. 11.1.0
5967	WebRTC phone - Workplace with multiple terminals	A button was added to activate the software terminal instead of the hardware one.	Here

Bug fixes

Ticket no.	Ticket Name	Desc
6496	TeamsClient in MS Teams - Call processing	In some cases, the call was listed as failed, even though it was handled by an agent.
6495	TeamsClient in MS Teams - Call delay	Ongoing outbound call delay when connecting to PSTN fixed.
6434	Templates visual editor	Editor contained deleted “queues” when using the skill assignment feature.
5682, 6440	TeamsClient in MS Teams - Supervisor tabs	The agent could see supervisor-restricted tabs; a blank screen was visible after the agent tried to use these tabs.
6372	ServiceLink - Zalo implementation	Incoming file attachments were not working (chat remained empty).
6326	TeamsClient in MS Teams - Agent status and network problems	When distributing a call to an agent who is temporarily disconnected from the network but is Available in MS Teams and Frontstage, the call rings full-time and then is marked as Lost/FirstRinging; the agent is not technically logged out, but should be.
6370, 6384	ServiceLink - Zalo implementation	Zalo smileys displayed as a plain text.
6373	ServiceLink - Zalo implementation	Outgoing images and files are only displayed as the plaintext name of the file on Zalo.
6381, 6432, 6431	ServiceLink - Facebook implementation	Stability improvement and libraries implementation fix as there was a change on Facebook’s side, which resulted in the problems.
6628	TeamsClient in MS Teams - IVR prompts	The IVR prompt playback did not always correctly end during the actual call length.
6617, 6618	TeamsClient in MS Teams - Call transfer to an IVR extension	The IVR prompt was not always triggered after transferring the call to an extension, which starts in IVR.
6615	TeamsClient in MS Teams - Call divert	After the “divert” operation, ringing was not heard at PSTN (calling) party.
6416	The “BlobExport” utility - Batch processing	When the utility encountered an error on one record in the batch, it marked all the remaining unprocessed records as false and ended. Now, it only flags false records and continues.
6586	TeamsClient in MS Teams - Agent is blocked after missed call	Agent blocking occurred when a PSTN caller terminated a call ringing on the agent. The call switched to the “putting on hold” state.
6593	TeamsClient in MS Teams - When DTMF choice used, the IVR question prompt was still being played.	The IVR message was not terminated when the DTMF option was pressed during an IVR playback. Immediately after pressing the button, the message should end, and the call should skip to the next step.
6606	TeamsClient in MS Teams - Clicky sound before IVR ringtone	There was a clicky sound in the emulated ringtone, which was repeated after several rings.
6590	ReactClient - Ringing settings in the Workplace portlet	After changing the ringtone using the “Workplace” portlet, the sound did not play the next time someone called.
6504	ReactClient - DataQuery error message	If the DataQuery contained an error that prevented the data from being displayed, its details were not displayed in ReactClient or the visual editor.
6520	TeamsClient - Screenshot request	Sending a screenshot request to a customer who’s using Zalo did not trigger the screenshot pop-up window.
6531	TeamsClient in MS Teams - Broken connection banner	The banner appeared randomly when switching the tabs and disappeared in a second.
5386	WebForm - Mandatory fields	Mandatory web form fields were not indicated in any way.
6524	ReactClient - MessageEditor - Can not read properties of null - OutOfMemoryException	The email attachments error during the storage migration.

Smaller updates and internal fixes

Ticket numbers of less significant issues. Descriptions can be seen after entering the ticket number into the internal evidence system.

1623, 6304, 6487, 6486, 5450, 5882, 6382, 6374, 5657, 6463, 6488, 6445, 6433, 5786, 5630, 6502, 6391, 6498, 1283, 5451, 6419, 6116, 6477, 6412, 6482, 6481, 6153, 5633, 6457, 5551, 6446, 6384, 6116, 6435, 6385, 6438, 6154, 6418, 6263, 6411, 6410, 5778, 6299, 4420, 4421, 6378, 6371, 6595, 6614, 6577, 6032, 6480, 6629, 6619, 4202, 6622, 6483, 6300, 6596, 6108, 6603, 5794, 5795, 6553, 6609, 6604, 6197, 6589, 6376, 6560, 6583, 6561, 6557, 1022, 6458, 5796, 6529, 6533, 6576, 3544, 6552, 6548, 6283, 6525, 6534, 6530, 6547, 6551, 6556, 6555, 6519, 6516, 6380, 6286, 6538, 6176, 6280, 6153, 6517, 6527, 6513, 5590, 6521, 5193, 6488, 6388.

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