7.3¶

Features¶

Ticket no.	Ticket Name	Desc	Link
6018	New “MIT SMS” gateway for handling SMS		Here
904	Platform and libraries updates	“Nuget” updated to 3.0.3. “Azure Identity” client library updated to 1.11.4. “Microsoft.Data.SqlClient” updatzed to 5.2.0. “MessagePack.*” updated to 2.5.168. “MsgReader” updated to 5.6.0.
5661	TeamsClient - Editor buttons with texts	Some buttons in active editors can display names for quicker readability of the UI. The rest will be presented only by an icon.
6174	TeamsClient - Configuration parameter	SQL queries used in the supervisor’s part of the application get the new `StatCommandTimeOut` configuration parameter. The parameter sets the timeout for executing the queries.	Here
6093	ServiceLink - Snippets support for the “Zalo” social network	Adding chat snippets support.
6154	TeamsClient - Ongoing chat	The text area for the agent’s chat response was enlarged to improve the visibility of the text.
6380	ReactClient - Ring sounds	The new set of ring sounds available for the Workplace portlet	Here
5630, 5631	TeamsClient - Suggesting an answer using ChatGPT	The agent has the option to suggest his reply by using the ChatGPT dedicated button.	Part of upcomming feature
5904	TeamsClient - Action monitor	The monitor now supports more user actions, including bulk operations on the agent’s profiles (from “Agents” and “Queues” tabs), which will open the monitor automatically. New icons have also been added.
6298, 6295, 6296	The “Snippets” visual editor - HTML fragment	The “HTML fragment” snippet now supports the definition of multiple languages.	Here
6281, 6282	The “Snippets” visual editor - “Production” snippet status	If the snippet is used within a chat script, its status will be shown as “Production” in the list. You cannot delete such an entry. Agents can still use snippets in this state.
6041	TeamsClient - “Home” tab	New subtabs “Outstanding” and “Recent” added	Here
6261	TeamsClient - Knowledge base	Knowledge base articles can now be filtered according to the assigned tags.
6283	The “Snippets” visual editor - Copy button	There is a new button in the list to copy an already existing snippet. This action will create the same snippet but in the “draft” state, waiting to be edited.

Bug fixes¶

Ticket no.	Ticket Name	Desc
6138	TeamsClient - Action monitor	The “Clear All” button did not remove all the finished tasks. Functionality improved.
6198	TeamsClient - Waveform	When multiple voice-recording tabs opened after each other, waveform had trouble refreshing.
5958	SS - MS Teams - CTI - Outbound calls - Change metadata	Every 5th - 10th call gets stuck on agent A - subsequently, the call cannot be transferred anywhere else.
6106	Login screen rebranding	When rebranding, the default FrontStage logo overlapped the new brand logo. This affected visual editors, Teamsclient, and Reactclient.
6094	Chat - adhoc attachements	In some cases, sent ad hoc attachments were recognized as a different file type than they actually were, and the Facebook server couldn’t handle that.
6171	ReactClient - Chat file in history	The label has overflown the subtab area if the file name was longer than 16 characters.
5996	TeamsClient in MS Teams - Number area	The phone number in the international number does not fit in the field for entering the number for consultation/transfer.
6129	TeamsClient - Channel usage	When the Alerts/Task channel was disabled, not all the buttons to create a new alert were disabled in the supervisor section.
5754	WebSite - Webchat reactivation	When the original chat ended but the customer decided to ask additional questions, the chat window responded with an error, and it wasn’t possible to continue. Now, it’s possible to reactivate, and a log event for this situation has been added.
6162	ReactClient - Attachements in webchat	Attachment styling on the agent’s side was refined to match the UI concept.
6259	WebSite - Chat attachment processing	If something happened during the file transfer, the log was not precise enough to identify the problem. The whole process of transfer was made more effective and more diagnosable..
6377	Visual editors - Project Transition	When tried to to create a “callback” transition in the editor, the “Cannot read properties…” error occurred
6220	ServiceLink - Pictures sent via Facebook	When a customer sent two pictures in one message, ServiceLink could handle only one, but the other was not displayed.

Smaller updates and internal fixes¶

Ticket numbers of less significant issues. Descriptions can be seen after entering the ticket number into the internal evidence system.

6017, 6177, 5116, 6209, 4225, 3466, 3801, 6107, 6046, 4811, 6169, 5763, 5316, 6145, 6151, 6173, 6155, 6159, 5930, 3942, 5928, 6119, 4300, 6148, 4973, 5627, 5523, 6092, 2554, 6070, 5365, 6124, 5203, 6003, 6118, 6083, 6104, 6078, 6095, 6231, 6078, 1895, 5584, 3931, 6201, 6115, 6172, 3930, 6158, 6229, 3942, 6226, 6227, 6125, 6114, 1748, 3274, 6140, 5837, 6039, 6213, 6139, 5643, 4669, 5928, 5980, 3682, 6267, 6066, 6270, 6135, 6262, 6264, 6085, 6244, 6243, 6260, 6217, 6216, 6089, 6112, 1223, 6248, 6225, 6230, 3951, 6350, 6317, 4932, 6387, 3466, 6252, 6367, 6223, 6378, 6375, 6333, 6353, 6339, 6337, 6305, 6327, 6070, 6360, 6358, 6354, 6368, 4013, 6336, 6278, 4320, 6330, 6361, 6278, 6342, 6097, 6340, 6355, 4082, 6252, 6250, 6338, 6040, 6351, 5091, 6273, 6322, 3953, 6240, 6336, 6341, 6343, 6103, 1022, 6055, 6149, 6037, 6020, 6270, 6320, 6199, 6247, 5762, 1156, 6314, 6312, 6135, 6288, 3466, 6185, 6251, 6294, 6144, 6279, 6286, 6277, 6276, 6275, 6269, 6231, 6272, 6153, 5664.