7.7

Features

Ticket no.	Ticket Name	Desc	Link
915, 1084, 7097, 7108, 7098	Screen recording service	Brand new service to handle screen and voice recordings.	Here
2729	Configuration parametr StartOfWeek	This allows you to set the start of the week, which can be referred to in the data queries run under the ReactClient application, regardless of the OS culture.	Here
3060	ProServer - Event log	Any changes are reported in the Journal database table. It is now possible to distinguish states as ServiceStatus, PbxOnline, PbxOffline, ExtensionOnline, and StationNoLicense.
6049, 6050	Custom development	Integration application for changing passwords in Active Directory.
6193	Recording Service for MS Teams implementation	The MS Teams connector allows multiple call participants to be recorded only in one file, which might not always be convenient. The system can use post-processing to split the recording into separate parts according to the agents who participated in the call.
7207	Custom development	Transferring information from SAP to FrontStage. The system can download some data from the SAP system and work with it.
7109	Innovaphone PBX - More precise call status detection	Improvements when using the Innovaphone PBX. The system can detect whether the agent or customer ended the call and log the status.
7120	ReactClient - Editor custom button capabilities	The application allows you to create custom action buttons in the editors. More available parameters were added for more accurate settings.
7127, 7174, 7175	Screen recording service	Increased resistance to defective audio files that can jam the MP3 conversion process.
7138	Call management system	A situation may occur when a call in the waiting queue is no longer checked by PBX and remains stuck there. This information was previously only in the service log. Now, it is logged in the database with the possibility of indicating more status. It is also possible to include this data in statistics.
7158, 7179, 7186	Voice campaigns visual editor - New settings toggle Ignore agent counts for predictive dialing	This is effective for predictive campaigns where the call processing is done by a voice machine rather than agents. Only the IVR handles the call and the number of currently available agents can be ignored.
7171	Wallboard mode	Applications can be run in “wallboard” mode, where the displayed page is automatically refreshed after a specific time interval.	Here
7073	TeamsClient - Preview section in the Mainstage tab	Items displayed in the “Preview” section can be closed separately to clear the whole view. The “Close” button has been added for this purpose.
7129	AI model training	This is a new format for triggering the AI model’s training on certain data. Training can be triggered by entering specific data into the ChangeRequest database table.

Bug fixes

Ticket no.	Ticket Name	Desc
7095	Recording Service - Recording notes	The recording timestamp had not been saved correctly.
6505	FTI installation package - Agents dataquery	The default data query for agents did not work properly when installed from the FTI package, so it was removed from the package.
6876	WebChat - attachements	Images sent from the client’s side were not visible in the web page chat window. However, the agent was able to see the file on his side.
6891	TeamsClient - Data queries	Data queries code adjusted to be more effective.
6899	ReactClient - The “Visitor” call type	It wasn’t possible to successfully close this record type because it was stuck in the Active state.
6970	DeployWeb - Media service	The service did not run when deployed using the deployment script because it was missing the TempPath parameter. It is now included.
7062	TeamsClient - “Agents” and “Queues” tabs	These tabs allow the supervisor to eavesdrop on or assist the agent at will. It was possible to use the buttons without adequate permissions.
7063	TeamsClient - “Agents” and “Queues” tabs	The default view of these tabs is set to “Dashboard” instead of “Interactions”.
7064	TeamsClient - “Your actions” menu	The “Your actions” menu stores all the bulk actions you performed. When no action was performed, it appeared as a white blank space. The menu now clearly indicates the situation if no actions have been performed.
7077	ReactClient - Issues	Closing an issue without any agent filled resulted in an error.
7121	DeployWeb - IVR file upload	Uploading a file into “AS7” resulted in an error when the file URL was not ended by the backslash sign.
7125	Synchronous Service - Calls handling	Calls were marked as lost when switched from “IvrW” back to the waiting queue.
7128	TeamsClient - Assigning an existing contact to the communication	The “Assign” contact button in the calls editor did not fetch any existing contacts.
7139	Recording Service - Recording time	Some recordings acquired by the service had shifted time, which resulted in a system malfunction.
7167	TeamsClient - Infoboard	If the user has opened and confirmed the alert from the “Infoboard”, he/she has been incorrectly identified as the alert’s author in the system.
7169	TeamsClient - Infoboard	The alert confirmation was tied to a wrong permission degree.
7211	TeamsClient - “Queues” tab	Changing the agent’s status resulted in a blank column instead of displaying the chosen state. A refresh was needed to display some data; this has been corrected.
7212	ReactClient - “Mark as spam” button	Using bulk action to mark some records as spam did not have any effect.

Smaller updates and internal fixes

Ticket numbers of less significant issues. Descriptions can be seen after entering the ticket number into the internal evidence system.

7133, 6862, 6864, 6867, 7180, 7201, 1283, 7090, 7106, 7123, 7144, 6047, 6048, 6396, 6558, 6609, 7145, 7001, 7115, 7096, 7104, 7122, 7130, 7131, 7147, 7205, 7161, 7162, 7165, 7187, 7188, 7198, 7209, 7224, 6973, 7002.

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