7.5

Features

Ticket no.	Ticket Name	Desc	Link
6626, 6567, 6625	New “ServiceAI” system service	Previous AI implementations scattered across multiple system components gathered under the new service
6323, 6322, 5547, 6719	ServiceLink - Menu snippets availability for WhatsApp and Facebook messenger.	Agents can now use predefined menu snippets when the inbound chat originates from WhatsApp. Previous integration was only for native Webchat.
904, 6734	Library and components updates	Swashbuckle.AspNetCore 6.7.3, Microsoft.Web.WebView2 1.0.2739.15, Microsoft.ML.FastTree 4.0.0, Jabra.NET.Sdk 4.7.1, Microsoft.NET.StringTools 17.11.4, Newtonsoft.Json 13.0.3, Microsoft.Bcl.AsyncInterfaces 8.0.0, System.Collections.Immutable 8.0.0, @microsoft/teams-js 2.26.0, KubernetesClient 14.0.9, Microsoft.AspNetCore.* 8.0.8, Microsoft.EntityFrameworkCore 8.0.8, Microsoft.Windows.Compatibility 8.0.8, System.Drawing.Common 8.0.8, Microsoft.Playwright.MSTest 1.46.0, HtmlAgilityPack 1.11.63
6539	REST API - Receiving raw data implementation		Here
1822, 6559, 6671	TeamsClient - UI enhancements	Editor subtabs now have their names explicitly listed and colors attached. Subtabs of the corresponding category have the same color.	Here
5565	The “Queues” visual editor - Copy button added	You can now mark a queue from the list and create it’s copy.	Here
6613	ServiceLink - Zalo upload API	New API implemented.	Upload image Upload file
6591	TeamsClient - Notifications settings	Settings contain a new “Notifications” tab.	Here
6592	TeamsClient - WebRTC workplace controls	When using the WebRTC workplace, you can set preferred audio devices and use the “Reactivate” feature.	Here
6157	ReactClient - Chat editor	The text box for writing the agents’ responses is now dynamically adjusting its size according to the amount of text.
5863	TeamsClient - The “Traffic” tile for all channels	The tile now supports a view for all communication channels, where it graphically compares the agent’s handled and lost communications.	Here
6712	DesktopClient - Two active terminals on one workplace	This setting addresses the situation where two active terminals are connected to one workstation and terminal conflicts can occur.	Here

Bug fixes

Ticket no.	Ticket Name	Desc
6653	DatabaseCleanup configuration parameter	The parameter accepted only one configuration value, even though the specification states it supports multiple simultaneously.
5525	ServiceLink - Doubled TenantLink messages	In some cases, chat messages from Facebook to FrontStage were doubled.
6581	ReactClient - Date format in Call history	Date/Time format in call history fixed to be more detailed.
6437	Contact API import - Attached form commands	Forms, in general, can have defined an “On save” command, which should be triggered automatically. When a contact was imported, containing also form data, the command did not trigger.
6044	Agents visual editor - available channels in Skills subtab	The subtab contained the wrong channels, even those unrelated to the agents.
6588	Teams client in MS Teams - Ending the call during the IVR playback	When a client hung up the call during the IVR playback, from the system perspective, the call continued for a several tens of seconds and then ended, which resulted in inaccurate call stats.
6746	ReactClient - Agent names in lists	Configuration parameter AgentNicknameAsInitials was not evaluated properly, which resulted in the default false state.
6766	ReactClient - Automated issue creation after receiving a message	The issue was created correctly but was not assigning to the message.
6747	ReactClient - Time format for data queries	Time formatting behavior adjusted to match the data query column format settings
6568	WebSite - Webchat attachments	When the customer received a file with a long name, the chat element representing the file was not rendered correctly.
6744	ReactClient - Outbound call of type “Visitor”	Creating this call type using URL was not working.

Smaller updates and internal fixes

Ticket numbers of less significant issues. Descriptions can be seen after entering the ticket number into the internal evidence system.

6752, 6032, 6753, 6458, 5547, 6748, 6741, 6654, 6541, 6739, 6737, 5950, 3544, 6708, 6478, 5164, 6707, 6638, 6738, 6715, 6221, 6736, 6683, 6731, 6724, 6723, 6722, 6718, 6702, 6678, 6716, 6445, 6515, 5306, 6609, 6309, 5450, 6677, 6639, 6684, 6683, 6682, 6681, 1623, 6656, 6562, 6672, 6673, 6674, 6675, 6676, 4963, 6491, 6646, 4688, 6614, 6652, 6561, 5147, 6643, 6526, 6044, 5662, 6543, 6610, 6457, 6601, 5704, 5704, 6733, 6802, 6730, 6578, 6728, 6798, 6768, 6018, 6791, 6788, 6789, 6763, 6767, 6580, 6594, 6771, 4933, 6769, 6636, 6444, 6537, 6758, 6759, 6762, 5451.

Next   Previous