7.2

Features

Ticket no.	Ticket Name	Desc	Link
4674	ReactClient - Attachment controllers do not limit number of posts, file flood possible.	The AgentFileUploadProvisionPerMinute configuration parameter was created to limit the file upload count per period.	Here
5825	TeamsClient - The “Contact” subtab on editors	Items aligned underneath and stretched across the width of the subtab.	Here
5767	TeamsClient - New “VoiceRecord” tab	A voice recording can now be opened in a standalone editor.	Here
5843	WebChat - Video on the customers side	The snippet type “Video” is represented as a playable element in the ongoing webchat window.
3107	DesktopClient - Accepting calls from a dedicated headset	Supported headsets can be used to interact with the calls out of the box.	Here
5833	TeamsClient - New labels	The term “Client alert” was changed to “Alerts” in the application.
5660	TeamsClient - Outbound call - TimeRange selection	New controls for “Schedule mode” were added.	Here
5523	ServiceLink - Chat snippets with social media messengers	Snippets of type “attachment” and “picture” usable with Facebook, WhatsApp, and Zalo chat.	Part of upcomming feature
5524	ServiceLink - Attachments and pictures receivable from social media messengers	Support for media receivable from Facebook, WhatsApp, and Zalo chat.	Part of upcomming feature
5765	TeamsClient - Issue tab	The tab contains multiple action buttons. They were rearranged for better accessibility. The “Close” button is in the first position, and the “Select existing record” and “Remove associated record” buttons are moved next to each other.
4819	TeamsClient - Activities - CSV export	Added possibility to download marked grid records to your device.	Here
5763	FTI and HGC macroscripts	Update of datasets in GMDb V7 utility.
5327	“BlobExport” utility	It can migrate voice recordings, messages, etc. from FrontStage V3 to a new format used for FrontStage V6 or V7.	Here
5647	DeployWeb - HGC Macro Deployment - Authentification	This macro has added a new “Central Authentification Web” parameter (optional). If particular provider selected, the authentication provider is checked for presence. If unfilled, the selection is sent to the Namespace without checking the Onboarding site.
5440	TeamsClient - Call icons	Icons for inbound and outbound calls have been distinguished for better UI readability. New icons can be seen, for example, in the “Mainstage” tab.
5567	“Snippets” visual editor - attachement type and size	New configuration parameters to ensure the maximum file size and type were added.	Picture Attachment
5507	Call recordings - New events	The actions of playing and downloading the recording are now logged. This information can be seen in the “History” subtab of a given recording.
4685	Visual editors - Text fields	Displayable entities like DisplayName, TeamName, GroupName, should go through XSS despite being used encoded. New configuration parameter XssAdminText created for this purpose.	Here
5568	Chat attachements - attachement type and size	New configuration parameters to ensure the maximum file size and type were added.	Here
5624	TeamsClient	The @microsoft/teams-js updated to version 2.22.0
5357, 5410, 5409	Applications	The TypeScript upgraded to version 5.4. Esbuild upgraded from 0.19.x to 0.20.x. Eslint upgraded to version 8.x.
5551	TeamsClient - Webchat - Requesting a screenshot from the client	An agent can request a screenshot of the client’s screen to understand the situation better.	Here
4736	“Query” related roles - New scope	The DataQuery, EditQuery and ExportDataQuery roles now support scope according to the QueryGroup for a more straightforward permissions setup.	Here
3735	TeamsClient - Activities - Working with spam	New message-related grids (e-mail, SMS) containing conversations marked as spam were added. Menu “Action” can now include “Mark as spam” and “Unmark spam” bulk actions.
5997	TeamsClient - Your actions - New button	The “Clear all” button is added to the actions menu.	Here
5490	Visual editors - Changed value indication	Any change you perform in any editor subtab will be indicated so you don’t lose track before saving.	Here
5650	TeamsClient - Activities - Filter validation	The validity of the selected filter is now displayed in the filter list.	Here
5910	TeamsClient - Alert icon	The icon color was changed to gray for better UI alignment.
5535	Configuration - MS Teams agent status maping	Configuration parameter SyncStatusOnStartup can be set to a new value ExternalWorkplace to match MS Teams statuses with FrontStage.	Here
6006	ServiceLink - inbound attachement control in the chat	New configuration parameters to control inbound attachements.	Here
5959	“Agents” visual editor - “Crews” column	The editor list now contains a new column indicating the number of crews the agent is part of. The tooltip contains specific names of assigned crews.

Bug fixes

Ticket no.	Ticket Name	Desc
5867	TeamsClient - Wrong labels	Some parts of TeamsClient contained the old label “Projects” instead of “Queues”.
5787	Visual editors - Label typo	Some places contained label “Proccesing”, corrected to “Processing”.
5712	OnboardingWeb - Global Google authentification	When Google OAuth2 was enabled to allow users to log in, the log-in button was unusable.
5811	DeployWeb - Grafana POD - storageClass	In case of “FTI” macroscript, Grafana StorageClass now origins from “StorageClass name for PostgreSQL data disk”. Previous setup resulted into some child scripts malfunction. Storage limit for all the available macroscripts increased from 2 GiB to 4 GiB. Lastly, the parameter’s label was changed to “StorageClass name for PostgreSQL and Grafana data disks”.
5812	ReactClient - Chat - Sending attachement	An agent couldn’t send the same attachment twice in the chat session.
5756	Rest API - Contact - POST/PUT	POST and PUT methods adjusted for better functionality.
5750	“Import and export KB” visual editor	Performed actions were not visible in the editor list.
5637	Snippets in TeamsClient and ReactClient	The appearance of snippets aligned in both applications to match the style.
5764	TeamsClient - Assigning an existing Issue from subtab	The functionality was not working.
5749	“Data queries” visual editror - Query export	Attempt to export a query resulted into the ArgumentException: No mapping exists from object... exception.
5406	“KB tags” visual editor - Applied styles	The style assigned for a particular tag had no effect in the ReactClient application. Also, new color styles were added to the editor.
5617	DesktopClient - Changing the RibbonDefinition	When changing the ribbon layout for a particular agent, the internal cache was not emptied, and the changes were not visible.
4076	TeamsClient on iOS	The Pin/Unpin function in “Mainstage” resulted in the wrong UI response.
5533	Service Link - Exception thrown in method GetConversation...	Occasional interruption of communication between Facebook chat and ServiceLink.
5360	DesktopClient - DTMF Dialpad	DTMF Dialpad number input did not work when WebRTC was used.
5952	TeamsClient - Active buttons during the inbound call	Even though the agent accepted the call, some buttons to interact with the ringing call remained active.
5974	“KB tags” visual editor - Applied styles	The style assigned for a particular tag had no effect in the TeamsClient application.
5903	DesktopClient - Softphone initialization	The agent could change his status to “Ready” even though the softphone initialization failed.
5916	RecordService - Transcription	Debug indicators and tags, which were supposed to be hidden, were visible in the transcripted text.
5914	TeamsClient - Call editor without data	In rare cases, the call editor opened from the MainStage got stuck in the loading process, resulting to not showing any data.
5908	SMS gateway - The JSON value could not be converted	If the gateway contained the “NumberFormat” parameter, the gateway would crash with an error.
4896	Outbound call jammed a workplace	Some outbound calls were not able to get from Synchronous service to ProServer, which jammed the workplace and prevented the call from happening
5883	TeamsClient in native MS Teams - multiple participants and recording	Situation: The agent uses MS Teams, and the customer calls from his mobile device. One other agent on Teams is added to the call, and a call recording bot is also present. The original agent hangs up, but the customer is also dropped from the call. The only remaining parties are the second consulting agent and the recording bot. The new behavior is that the call ends for all when the original agent hangs up.
5998	WebSite module - Crashes when unable to find the defined logfile	If the defined log file was deleted, the application crashed at the start. New behavior brings a check at the beginning, and if the log file can’t be opened, the result is written to the console tray, and WebSite continues without logging.
6051	DeployWeb - Script detail	No information was displayed when clicking on “Related events” in the script detail.
5977	ReactClient - Waveform	Waveform rendering in the ReactClient fixed.
6080	Call recording - transferring the call to an external number	If the call originated on the monitored extensions and was then transferred out of the contact center, the recording would not stop. Now, the recording is restricted only to the monitored extensions.

Smaller updates and internal fixes

Ticket numbers of less significant issues. Descriptions can be seen after entering the ticket number into the internal evidence system.

5872, 5840, 1302, 5856, 5824, 5525, 904, 5841, 4300, 5826, 5827, 5162, 5836, 4820, 5796, 5776, 5785, 5820, 912, 904, 3057, 4745, 4924, 5274, 5695, 5697, 4992, 5636, 5744, 5791, 5739, 5752, 5769, 5327, 4308, 5083, 5759, 5758, 5753, 5757, 3056, 5578, 5761, 5762, 5751, 1623, 5560, 5852, 1714, 5760, 5784, 5773, 5755, 5741, 5737, 5747, 4013, 5012, 5692, 5220, 5736, 5698, 5546, 5718, 5559, 5619, 5740, 5006, 5403, 5540, 5299, 5363, 5732, 5730, 5731, 5729, 5575, 5728, 5707, 4794, 5553, 5706, 5688, 5666, 5552, 5344, 5503, 5701, 4894, 5705, 5487, 5488, 5670, 5528, 5306, 5441, 5680, 5678, 4477, 4722, 5635, 5509, 5620, 5634, 5595, 5642, 5383, 5579, 5529, 5625, 5582, 5548, 5581, 5622, 5543, 5589, 5583, 5577, 5576, 5146, 2269, 5618, 5549, 5272, 5566, 5564, 5562, 2638, 5388, 5513, 5563, 5541, 5414, 5561, 5437, 5067, 5558, 5557, 5494, 5515, 5291, 5269, 5920, 5942, 6004, 6023, 5937, 6007, 6015, 5782, 5861, 5941, 6008, 5829, 5793, 3208, 6013, 6011, 6012, 5649, 6010, 5965, 3004, 5806, 5821, 5955, 5808, 5798, 5862, 5837, 5999, 5981, 5979, 5648, 5969, 5976, 5975, 5940, 5663, 5869, 5859, 5951, 5949, 5091, 5946, 3849, 5654, 5907, 5939, 5944, 5807, 5801, 5802, 5803, 5799, 5938, 5853, 5828, 5574, 5766, 5906, 5922, 5932, 5930, 5929, 5847, 5915, 5909, 1532, 3712, 5923, 5911, 5780, 5778, 5848, 5656, 5655, 5885, 5902, 5653, 5651, 5857, 5871, 5858, 5851, 5790, 5866, 1558, 5506, 5664, 5743, 5661, 5868, 6053, 6058, 5977, 3801, 6044, 5870, 5846, 6052, 6019, 6024, 6027, 6026, 5966, 6002, 6022, 6030, 6091, 5937, 5956, 6068, 6056, 6069, 6084, 6057, 6067, 6077, 5818, 5985, 5850, 5943, 6072, 6065, 6054, 6043, 5147, 5783.

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