PBX and IVR

Pilots

Displayed name

AttributeName

Description

ID

PilotId

Primary Key

Name

DisplayName

Name for administrator.

Pilot

Number

Pilot Point Telephone Number. This should allow multiple calls to be queued, because the call may not be removed immediately.

Registration

OnLineStatus

External IVR

IsIvrTarget

Indicator whether the call can come to the pilot number as a result of external IVR processing. If so, the system searches for the call first started and tries to find continuity, in which case it fills in the resulting IVR value from the Tragets field.

Wait for internal transfer

WaitInternalTransfer

Specifies that if a call comes from an internal number, it is time to wait for the caller to switch the external call so that the external caller will complete the process and under his/her identity.

Default language

LanguageId

Default call when a call arrives via this pilot.

Knowledge

Proficiency

Basic knowledge of language. It can be NULL if NULL is.

Priority

Priority

Default priority for incoming calls from this pilot.

Time zone

TimeZoneId

The default time zone of the call (TimeZoneInfo) can be NULL, then it is not set, the computer settings are used.

Numbering plan

NumberingId

Description

Description

Description for administrator.

Redirectors

Displayed name

AttributeName

Description

ID

RedirectorId

Primary Key

Name

DisplayName

Name for administrator.

Number

Number

Phone number or mask to compare the redirector number (where the call was redirected) according to LIKE (_% ^) matching rules. One entry = one number.

Default language

LanguageId

Default language when a call arrives using this redirector.

Knowledge

Proficiency

Basic knowledge of language. It can be NULL if the language is NULL too.

Time zone

TimeZoneId

The default time zone of the call (TimeZoneInfo) can be NULL, then it is not set, the computer settings are used.

Description

Description

IVR Entries

Displayed name

AttributeName

Description

ID

IvrEntryId

Primary Key.

Name

DisplayName

Input name.

Extension number

Number

Extension number.

Mode

Mode

Method of use. Entry - a common input to which ServiceSync, DirectEntry - the input to which calls come directly, without ServiceSync (no pilot) IndependentEntry - an entry that is not tracked in the CTI, using only the AGI, which then relays. VoiceMailQ23Entry - entry to VM that contains Q23 tags and is CTI-tracked. Dialer - output that is controlled by direct CTI without registration

Device

DeviceId

Registration

OnLineStatus

Timeout

TimeOut

Maximum time in seconds for IVR clearance.

Capacity

Capacity

Input capacity. Caller number is not checked for single channel.

Mark transferred calls as served

MarkTransferredAsServed

Specifies that calls that are transferred from an external IVR away from the pilot are marked Served and not Lost.

Wait for internal transfer

WaitInternalTransfer

Specifies that if a call comes from an internal number, it is time to wait for the caller to switch the external call so that the external caller will complete the process and under his / her identity.

Default language

LanguageId

Default language, used sold IVR input.

Time zone

TimeZoneId

The default time zone of the call (TimeZoneInfo) can be NULL, then it is not set, the computer settings are used.

Numbering plan

NumberingId

Announcements

Displayed name

AttributeName

Description

ID

AnnouncementId

Primary Key.

Name

DisplayName

Name for administrator.

Description

Description

Description for administrator.

Extension number

Number

The number of the extension where the prompt is played.

Device

DeviceId

Capacity

Capacity

Notification capacity, maximum number of concurrent listening.

On-line Status

OnLineStatus

Succeeding numbers

SpreadCapacity

Option to declare a set of extensions in a single record. This flag states that the requested capacity is not defined on a single number, but on consecutive numbers starting with Number in Capacity, and each number has a unit capacity.

No CTI mode (IndependentEntry)

IndependentEntry

The flag specifies that the extension is not declared as a regular CTI within ProServer, but as local in the IVR system using REFER logic.

Duration (seconds)

Duration

Notification time in seconds.

File Name

FileName

Waiting queues

Displayed name

AttributeName

Description

ID

WaitingQueueId

Primary Key.

Name

DisplayName

Name for administrator.

Extension number

Number

Extension number on which the waiting voice is reproduced.

Device

DeviceId

Registration

OnLineStatus

Capacity

Capacity

Notification capacity, maximum number of concurrent listening.

Succeeding numbers

SpreadCapacity

Option to declare a set of extensions in a single record. This flag states that the requested capacity is not defined on a single number, but on consecutive numbers starting with Number in Capacity, and each number has a unit capacity.

Non-CTI mode (IndependentEntry)

IndependentEntry

The flag specifies that the branch is not declared as a regular CTI within ProServer, but as local in the IVR system using REFER logic.

Duration (seconds)

Duration

The length of the audio unit in seconds.

Alternative queue

AlternatingQueueId

If the audio length is reached and the alternative waiting queue is filled, the call is transferred to this alternative queue. If it is NULL, the call remains in the same queue. If the queue capita is exhausted, a straight alternative waiting queue may be used.

Description

Description

Description for administrator.

File Name

FileName