Sensitive data handling¶

Legalisation¶

Table for legalizations used (“legal grounds”), which is actually a combination of purpose (GdprPurpose) and category of justification (GdprCategory).

The items acquire an aggregate status:

Prepared – Not offered, Now < ActiveFrom
Active - active, ActiveFrom < Now < RetireFrom
Retired - not used, RetireFrom < Now

Displayed name	AttributeName	Description
ID	GdprLegalisationId	Primary Key.
Name	DisplayName	Name for the administrator, displayed also in the agent application.
Category of justification	GdprCategoryId	Link to Categorization Rationale on which legalization relies.
Purpose	GdprPurposeId	Link to Purpose for which legalization serves.
Covers Sensitivity	GdprCoverage	Indications that the data sensitivity category of legalization covers. (Bit mask from GdprSensitivity).
Mandatory external key of evidence	EvidenceKeyObligatory	Indication that EvidenceKey must be filled out in the established GdprEvidence (indirectly that it must come from the import)
Mandatory reference of evidence	ReferenceObligatory	Indication that Reference must be filled out in established GdprEvidence.
Mandatory communication of evidence	CommIdObligatory	Indication that a link to at least one communication (IC / OC / M / CH) must be filled in the bound GdprEvidence.
Mandatory Contact	ContentContactIdObligatory	An indication that a contact with CM.GdprIdentity = false corresponding to the contact model must be populated in the established GdprEvidence. NULL = contact does not need to be filled.
Allowed Outbound Communication Type	PrivacyPermission	Indication whether legalization allows the given type of outbound communication. Bit flags - 1 - AdhocOC, 2 - CallbackOC, 4- CampaignOC, 8 - AdhocM, 16 -AnswerM, 32 - CampaignM, 64 - AdhocCH, 128 - ReturnCH, 256 - CampaignBM
Workgroup	ProjectId	Ability to split legalizations into projects, which will affect the legalization rights and creation of GdprEvidence.
Evidence from the same project	SameProject	Indication that related evidence can only be used for communications from the same project under which it is legalized - true. Unlimited - false.
Evidence from the same group of workgroups	SameProjectGroup	Indication that related evidence can only be used for communications from the same project group under which the legalization occurs (ProjectId.ProjectGroupName) - true. Unlimited - false.
Valid since	ActiveFrom	The period from which a given legalization can be used to create GdprEvidence evidence. Used for time versioning by legalization. NULL - no start limit. Local time.
Valid till	RetireFrom	Period to which the legalization may be used to create GdprEvidence evidence. Used for time versioning by legalization. A value less than the current time indicates an invalid entry for selections. NULL - no start limit. Local time.
Knowledge article	KbArticleId	A knowledge base article that further elaborates on or legalize this.
External key	LegalKey	External key used to identify legalizations when importing evidence from an external source.

Category¶

Register table for Categories of GDPR grounds (Section 6.1(a-f) or Section 9.2(a-j)).

Displayed name	AttributeName	Description
ID	GdprCategoryId	Primary Key.
Name	DisplayName	Name for the administrator, displayed also in the agent application.
Description	Description	Description for administration.
Knowledge article	KbArticleId	A knowledge base article that categories or this contexts further elaborate.

Sensitivities¶

Sensitivity degree table.

Displayed name	AttributeName	Description
ID	GdprSensitivityId	Primary Key
Serial number	Sensitivity	Bit sensitivity data. Example: bit 0 (value 1) - personal data auxiliary (eg IP address, customer number), bit 1 (value 2) - personal information contact (phone number, email, delivery address, name, surname), bit 2 (value 4) - personal data significant (year of birth, sex, birth number, income category), bit 3 (value 8) - sensitive personal data (health status). Up to 32 options.
Name	DisplayName	Name for the administrator, displayed also in the agent application.
Description	Description	Description for administration.
Particularly sensitive	Special	Indication of whether it is a normal data (§6) or a particularly sensitive data (§9)
Knowledge article	KbArticleId	Knowledge base article that further develops the nature of personal data and their sensitivity.
Delay period	GracePeriod	The number of days the system keeps the data, regardless of the evidence provided. 0 - Sensitivity does not provide a grace period
Archiving period	ArchivationPeriod	Number of days the data is archived if there is no specific evidence (GdprEvidence), NULL - not archived by default
Deadline for inaccessibility	ExpirationPeriod	Default period (number of days) after which the data becomes inaccessible if there is no specific evidence (GdprEvidence), NULL - data expire immediately after GracePeriod, unless there is evidence
Deadline for forgetting	ObliviationPeriod	Default period (number of days) after which the data is deleted if there is no specific evidence (GdprEvidence), NULL - data is deleted immediately after GracePeriod, unless there is evidence

Purposes¶

Displayed name	AttributeName	Description
ID	GdprPurposeId	Primary Key.
Name	DisplayName	Name for the administrator, displayed also in the agent application.
Description	Description	Description for administration.
Group name	GroupName	Name of group of sorting purposes (eg in reporting).
Knowledge article	KbArticleId	A knowledge base article that further elaborates on the purposes or the latter.
The date of archiving	ArchivationTime	A specific date after which access to personal data is restricted by moving to the archive and accessible in a special mode. NULL means it is not set.
Archiving period	ArchivationPeriod	The number of days since the personal information was created, after which data access is restricted by moving to the archive and will be accessible in a special mode. NULL means it is not set.
Date of inaccessibility	ExpirationTime	The specific date after which a given purpose is no longer valid (§17 1.a) and the data will generally be inaccessible. NULL means it is not set.
Deadline for inaccessibility	ExpirationPeriod	The number of days since the creation of the personal data, after which the given purpose is no longer valid (§17 1.a) and the data will generally be inaccessible. NULL means it is not set.
Date of forgetting	ObliviationTime	Specific date after which the data will be forgotten (deletion from either the archive or the production database). NULL means it is not set.
Deadline for forgetting	ObliviationPeriod	The number of days from the date of the personal data after which the data is forgotten (deletion from either the archive or the production database). NULL means it is not set.
Delay Type	RenewalType	Type of “origin” offset (effectively ArchiveAfter, ExpireAfter, and ObliviateAfter fields) for floating / self-extending purposes. NULL - Cannot, Explicit - Manual (if the agent has rights), Implicit - When every IC / OC / M / CH record is marked as IsRenewal, Auto - When every IC / OC / M / CH communication record is acquired
Number of days to extend the expiration of evidence	EvidencePeriodOffset	The number of days the ExpireAfter expiration action and ObliviateAfter are forgotten when referring to GdprEvidence (proof) communications and the GdprEvidence record itself

GDPR rules¶

Scenario selection table.

Displayed name	AttributeName	Description
ID	GdprConditionId	Primary Key.
Name	DisplayName	Name for administration.
Order	Rank	Evaluation conditions order.
Sensitivity	GdprSensitivityId	Which sensitivity to add.
Legalization	GdprLegalisationId	The proof of which legalization to add (NULL - not to be added) is searched for where ContactId or PhoneNumberId agrees (it must be a GdprIdentity item).
Last rule	Terminate	A flag that should not continue to the next rule.
Channel	Channel	Type of communication: channel names (Pbx, Email, Sms, … WebIM, WebVoice, Visitor), InboundCall, OutboundCall, Voice, Message, Chat, Issue, Contact, RatingVoice, RatingMessage, RatingChat, RatingIssue. RatingAgent, NULL means condition not to be checked.
Workgroup	ProjectId	Project condition, NOT applied.
Language	LanguageId	Language condition. NULL if not used.
Directory	PhoneBookId	Phonebook condition, NULL not used.
IVR A mask	IvrResponseA	The condition of the result of the first IVR, NOT used.
IVR B mask	IvrResponseB	Condition of result of the second IVR, NOT used.
Redirector	Redirector	The condition of the originally called number is NOT used.
Outbound campaign	OutboundListId	Outbound list condition, NULL not used.
IMR mask	ImrResponseA	The result of the first IMR, NULL result is not used.
IMR mask	ImrResponseB	The second IMR, NULL result condition is not used.
Topic	TopicId	Condition on a given topic in a case. NULL means no control.
Subtopic	SubTopicId	Condition for given subtopic in case. NULL means no control.