Roles and permissions¶
The system of roles and permissions in FrontStage is extensive and allows great customization in the settings of users and the actions allowed for them.
Basics¶
The basic term is a role, which is the name for a group of actions that you can allow or restrict by assigning them to the user(s). For example, the EditCampaign
role controls the work with bulk campaigns, or the ExportIssue
role can restrict the export and printing of issues.
The specific restriction or permission of the action is determined by a degree. The role can use up to six fixed degrees, which are named DenyRead, DenyWrite, DenyFull, AllowRead, AllowWrite, and AllowFull. Most roles do not use all degrees and one or two will suffice. For example, for the EditCampaign role, the AllowRead degree means Viewing, AllowWrite means Viewing, Editing and Deleting, and AllowFull means Viewing, Editing, Deleting, and Creating. The ExportIssue role uses only the AllowRead degree.
For an overview of roles and the meaning of the degrees they use, see the Role references section.
To apply it to a user or group, it is necessary to assign them with a permission or a role in the selected level. In other words, permission is information about what role, its degree, and to whom it is assigned.
The circle of users can be determined in many ways - most often by selecting a specific agent or by using a team mask (applies to all teams whose name matches the mask). Other possibilities include whether it is a supervisor, the fact that the agent must have some skills in the project and so on. See Permissions.
When planning permissions, it is important to keep in mind that the user will have the highest permissions of all that apply to them. For example, if they are a member of a team that has the EditCampaign role in the AllowRead degree (usually written as “EditCampaign=AllowRead”), but the user has EditCampaign=AllowFull, then EditCampaign=AllowFull (i.e. the higher one) is used.
Role¶
Overview of roles interpreted by the system to enable or disable actions.
Displayed name |
AttributeName |
Description |
---|---|---|
ID |
RoleId |
Primary Key. |
Name |
DisplayName |
Name for administrator. |
System name |
SystemName |
The system name of the role under which rights can search for programs. It must be unique. The role code interprets using this name. |
Group |
RoleGroupName |
Group roles for sorting. |
Description |
Description |
Description for administration. |
Permissions¶
A permission matching table between roles and agents (users) of the N:M type; one agent can have multiple roles.
Displayed name |
AttributeName |
Description |
---|---|---|
ID |
PermissionId |
Primary Key. |
Role |
RoleId |
The permission that is assigned. The role is interpreted by the code that executes the function. |
Agent |
AgentId |
An agent having a certain permission. NULL means no control. |
Degree of granted right |
Degree |
Degree of permission granted. The interpretation depends on the role. Usual steps: -3 - denied reading, -2 denied write, -1 - erased denial; 0 - no right, 1 - right to read, 2 - right to write, 3 - right to delete |
Scope |
ScopeId |
Authorization scope. NULL without checking. |
Team mask |
TeamMask |
The team mask that the agent must belong to. NULL means no control. |
Supervisor |
Supervisor |
Indication that the agent must / must not be a supervisor. NULL means no checking. |
Workgroup |
ProjectId |
An indication that the agent must have Skill in a particular project. |
Minimum skill |
SkillMinimum |
The minimum agent skill in a designated project. NULL means no control. |
Maximum skill |
SkillMaximum |
Maximum agent skill in a specified project. NULL means no control. |
Workgroup mask |
ProjectGroupMask |
A project mask what Skills must have an agent. |
Language |
LanguageId |
An indication that the agent must have proficiency in a particular language. |
Sensitivity categories of displayed data |
Sensitivity |
The data sensitivity category that the permission allows to view. (Bit mask from GdprSensitivity). |
Validity [days] |
Age |
Permission validity (number of days from reference item date). |
Scope¶
Scope of authorization. Reference values depend on the role and code interpretation.
Displayed name |
AttributeName |
Description |
---|---|---|
ID |
ScopeId |
Primary Key. |
Name |
DisplayName |
Name for administration. |
For themselves |
Self |
Indication that the operation can only be applied to itself or objects related to it. |
For your team |
MyTeam |
An indication that an operation can apply agtmn to its team members only or objects related to it. |
Team mask |
TeamMask |
Indication that an agent can apply an operation only within a given team mask or objects related to it. |
Project mask |
ProjectGroupMask |
Indication that an agent can apply an operation only within a given project group mask or objects related to it. |
Item ID |
ReferenceId |
Indication of an item to which the right can be applied. |
Level indication |
ReferenceLevel |
Indication of the numeric level to which the operation can be applied. |
Name indication |
ReferenceData |
Indication of names, filters, or groups to which the operation can be applied. |
Roles reference¶
Adhoc¶
System name |
Displayed name |
Description |
---|---|---|
AdhocCallRecord |
Play call recording |
Only Read. Scope Self, MyTeam, Team, Any + ProjectId. |
AdhocFormData |
Add an ad-hoc form |
The right has following degrees:
The right is applied according to the following scopes:
|
AdhocChatRecord |
View chat record |
Only Read. Scope Self, MyTeam, Team, Any + ProjectId. |
AdhocMessageRecord |
View message record |
The right has following degrees:
The right is applied according to the following scopes:
|
AdhocRating |
Add ad-hoc rating |
The right has following degrees:
The degree higher than AllowRead starts the SRec app, when you want to rate the message. The right is applied according to the following scopes:
|
Admin¶
System name |
Displayed name |
Description |
---|---|---|
AccessAdminTab |
Access to the administration tab |
Read, Write. Scope TableName exact. |
AccessConfigTab |
Access to the configuration tab |
Read, Write. Scope Configuration.GroupName exact. |
DirectEditTable |
Direct table editing |
Read (view and export only), Write (edit line by line), Full (import). Scope Any, DirectEditTableId. |
EditCallResult |
Edit outbound call result |
Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId. |
IdmRedemption |
Exception from IDM |
Read - No Delete Agent, Write - No Sync Rights, Full - No touch. |
ImportContact |
Import/Export contacts |
Read - export, Write - import. |
ImportOutboundCall |
Import/Export calls |
Read - export, Write - import. |
ImportPhoneNumber |
Synchronize phone numbers |
Read - export, Write - import. |
ListenProxy |
Access to live listening |
Read. |
ManageOutboundCalls |
Change the status of outbound calls (start/stop) |
Read, Write. |
RestRpc |
Remote operations via REST API |
Read = read data; Write = write data; Full = run WF. |
System name |
Displayed name |
Description |
---|---|---|
EditScale |
Scale |
Visual Editor permissions Scale.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditPhase |
Phases and transitions |
Visual Editor Phases and transitions permissions.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditTemplate |
Template edit |
Permissions to work with the Templates visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditStatus |
Statuses |
Permissions to work with the Agent statuses visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditWfmActivity |
WFM activities |
Permissions to work with the Activities visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditRole |
Roles |
Permissions to work with the Roles visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditInboundCondition |
Inbound call conditions |
Permissions to work with the Inbound Calls visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditOutboundCallCondition |
Outbound calls conditions |
Permissions to work with the Outbound calls visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditOutboundMessageCondition |
Outbound messages conditions |
Permissions to work with the Outbound messages visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditInboundMessageCondition |
Inbound messages conditions |
Permissions to work with the Inbound messages visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditChatCondition |
Inbound chats conditions |
Permissions to work with the Inbound chats visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditCrewAdmin |
Crews |
Permissions to work with the Crews visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditScenarioCondition |
Form conditions |
Permissions to work with the Forms visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditIssueCondition |
Issue conditions |
Permissions to work with the Issues visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditInboundWaitCondition |
Waiting calls conditions |
Permissions to work with the Waiting of calls visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditEditorAdmin |
Editors administration |
Permissions to work with the Editors visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditTopic |
Topics and subtopics |
Permissions to work with the Topics visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditBusyCondition |
Edit busy condition definition |
Permissions to work with the Occupancy visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditCallResultDetail |
Call Result Details |
Permissions to work with the Result codes visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditChatWaitCondition |
Waiting chats conditions |
Permissions to work with the Waiting of chats visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditWebSiteRoutingConditionAdmin |
Website routing conditions |
Permissions to work with the Website routing visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditOnboarding |
Onboarding |
Permissions to work with the Onboarding visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditActionTrigger |
Action Triggers |
Permissions to work with the Action Triggers visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
LicenseAdmin |
License |
Permissions for the installation/license panel, see. Visual editors - section [3].
|
EditScenario |
Edit form in FormAdmin |
Editing the forms with Forms
|
EditHoliday |
Holidays |
Permissions to work with the Holidays visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditKbTag |
Knowledge base tags adjustment |
Permissions to work with the KB Tags visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditLanguage |
Languages |
Permissions to work with the Languages visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditContactModel |
Contact model |
Permissions to work with the Contact model visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditCorrelation |
Correlation codes |
Permissions to work with the Correlation codes visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditPhoneBookAdmin |
Phonebooks |
Permissions to work with the Phone books visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditProject |
Queues settings |
Permissions to work with the Queues visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditProjectTransition |
Queue transitions |
Permissions to work with the Queue transitions visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId. |
Supervisor¶
System name |
Displayed name |
Description |
---|---|---|
ImportMessage |
Import/Export messages |
Permissions to work with the Voice campaigns and Message campaigns visual editors.
|
Data queries¶
System name |
Displayed name |
Description |
---|---|---|
BulkAction |
Bulk actions |
Bulk actions access within client applications.
Scope necessary for AllowWrite works only with right |
BulkRating |
Bulk rating |
Only Read. Scope myTeam, Team, Any. |
DataQuery |
Show data query |
It is related to the data query text edit
Scope - DataQueryId. |
EditSQL |
Edit SQL query |
Read = can only change the parameters of the DQ source; Write = change the selected DQ source and data sorting in it. |
ExportDataQuery |
Data grid file export |
A permission for exporting the data from grid. |
InvokeScript |
Execute SQL command (DQ, Form) |
Read = execute Command / ImageScript. Scope DataQueryId. |
RunActionManual |
Run manual action |
Only Read. Scope ActionTriggerId, GroupName, Any. |
TimelineAdmin |
View/reset time frames and series |
Permissions to work with the timeline (tab Performance) of the Data queries visual editor.
No scope. |
Sync operation¶
System name |
Displayed name |
Description |
---|---|---|
ChannelLangEnable |
Change enabled languages |
Only Read. Scope Self,MyTeam,Team,Any |
ChannelLangChange |
Change involvement in languages |
Only Read. Scope Self,MyTeam,Team,Any |
ChannelProjectEnable |
Change project permissions |
Only Read. Scope Self,MyTeam,Team,Any |
ChannelProjectChange |
Change involvement in projects |
Only Read. Scope Self,MyTeam,Team,Any |
StatusChange |
Readiness status change |
Only Read. Scope Self,MyTeam,Team,Any |
Web client¶
System name |
Displayed name |
Description |
---|---|---|
CacheAdmin |
View / clear internal application cache |
Directs the access to Caches visual editor. With this editor, you can show/delete FrontStage cache. Degrees:
Scope not supported. |
DiagAdmin |
Access to application diagnostics |
Access to application diagnostics. E.g. to information about data query performance.
|
InternalChat |
Internal chat |
Read, Write. Scope for the target at Write MyTeam, Team, Any + AgentId. |
PlayCallRecord |
Play and download call recordings |
Read - play; Write - download; Full - Play + Download. Scope Self, MyTeam, Team, Any + ProjectId. |
Web editors¶
System name |
Displayed name |
Description |
---|---|---|
AcceptChat |
Accept chat |
Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId. |
AcceptMessage |
Accept message |
Message editor permission.
The role is applied according to the following scopes:
|
AdhocCall |
Ad-hoc outbound call |
Read - no change AdhocOutboudList; Write - with the option to select AdhocOutboudList. |
BarAction |
Application control via the Bar interface |
Only Read - BarStatus, BarModel, Write-WebAction, Full-BarAction. |
ContentEditorFeatures |
Content editor features |
None = Basic, Read = Normal, Write = Advanced |
EditAgent |
Edit agent |
Permission for Agents.
Scope - Self, MyTeam, Team, Any. |
EditScript |
Edit script definition |
Visibility and usage of the Scripts
Scope - Self, MyTeam, Team, Any + ProjectId |
EditAgentDetail |
Edit agent detail |
Permissions to access the Detail tab on Agents.
Scope: Self, MyTeam, Team, Any. |
EditAgentProficiency |
Edit agent proficiency |
Permissions to access the Proficiencies tab on Agents.
Scope: Self, MyTeam, Team, Any. |
EditAgentSeating |
Edit agent seating |
Permissions to access the Seating tab on Agents.
Scope: Self, MyTeam, Team, Any. |
EditAgentSkill |
Edit agent skill |
Permissions to access the Skills tab on Agents.
Scope: Self, MyTeam, Team, Any. |
EditLogon |
Agent credentials |
Permissions to access the Credentials tab on Agents.
Scope: Self, MyTeam, Team, Any. |
EditCampaign |
Edit campaign |
Usage of Visual campaign editor.
Scope: Self, MyTeam, Team, Any + ProjectId |
EditClientAlert |
Edit noticeboard post |
Affects the work with client alerts and the notice board itself.
|
EditContact |
Edit contact |
Read, Write, Full. Scope Any + ProjectId. |
EditContactImport |
Edit contact import |
Role required to use the visual editor import and export contacts . Read - visible in the list, Write - possibility to run, Full. Scope Any + ProjectId |
EditCrew |
Edit crew |
Working with The Crews tab belonging to the Agents visual editor.
Scope: Self, MyTeam, Team, Any. |
EditEtlQuery |
Edit the EtlQuery query |
Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId. |
EditEvidenceKey |
Edit an evidence key from third-party records |
Only Read. Scope Self, MyTeam, Team, Any + ProjectId. |
EditExternalKey |
Edit an external key |
Read, Write. |
EditForm |
Edit form instance |
Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId. |
EditGdprEvidence |
Edit GDPR legalization evidence |
Only Read. Scope Self, MyTeam, Team, Any + ProjectId. |
EditGdprItem |
Create and edit GDPR authorization |
Only Read. Scope Self, MyTeam, Team, Any + ProjectId. |
EditChat |
Edit chat |
Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId. |
EditChatMeta |
Edit chat metadata |
Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId. |
EditInboundCall |
Edit inbound call |
Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId. |
EditIssue |
Edit issue |
Issue editor permissions.
Scope: Self, MyTeam, Team, Any + ProjectId. |
EditIssueKey |
Edit issue key |
Read, Write. |
EditIssueMeta |
Edit issue metadata |
Read - Topic/SubTopic, Write - Language, Full - Project. Scope Self, MyTeam, Team, Any + ProjectId. |
EditKbArticle |
Edit knowledge base articles |
Affects interaction with Knowledge Base (KB) articles. See. KB in TeamsClient.
|
EditKbArticleKey |
Edit external KbArticle key field |
Ability to edit the item Key, used on knowledge base articles, which are present in the agent’s application. Read - View the item, Write - Adjust the item. |
EditMessage |
Edit message |
Permissions to message editor.
The role is applied according to the following permission range flags:
Scope Self, MyTeam, Team, Any + ProjectId. |
EditMessageKey |
Edit message key |
Read, Write. |
EditMessageMeta |
Edit message metadata |
Permissions for message editor.
The role can be applied according to the following scopes:
|
EditMessageTemplate |
Edit message template |
Only wite. Not the scope. |
EditOfficePlan |
Edit office plan |
Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId. |
EditorFeatures |
Message editor features |
None = Basic, Read = Normal, Write = Advanced |
EditOutboundCall |
Edit outbound call |
Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId. |
EditOutboundList |
Edit outbound campaign |
Usage of Outbound lists visual editor.
Scope: Self, MyTeam, Team, Any + ProjectId |
EditPaging |
Edit paging |
Read, Write. Scope Any + ProjectId. |
EditPagingTemplate |
Edit paging template |
Read, Write, Full. Scope Any + ProjectId. |
EditPhoneBook |
Edit telephone directory |
Read, Write, Full. Scope Any + ProjectId. |
EditPhoneNumber |
Edit phone number or email address |
Only Read. Scope Self, MyTeam, Team, Any + ProjectId. |
EditQuery |
Editing data query |
Edit the data query using visual editor.
Scope Self, MyTeam, Team, Any + ProjectId. |
EditQueue |
Edit queue |
Read = shift preference time. |
EditSnippetText |
Edit plaintext snippet |
Permissions to use snippets that are available in the chat editor.
For the following, the icon is already visible.
Additionally, the availability of snippets is controlled by the settings on a specific template. |
EditTask |
Edit tasks |
Read = view; Write = view, fill; Full = view, fill, enter. |
EditTraffic |
Traffic model editation |
Read, Write. Scope Self, MyTeam, Team, Any. |
EditTrafficModel |
Editing the number of traffic model events |
Read, Write. Scope Self, MyTeam, Team, Any. |
EditWfmAgent |
Edit WFM agent |
Read, Write. Scope Self, MyTeam, Team, Any. |
EditWfmPlan |
Edit WFM plan |
Read, Write. Scope Self, MyTeam, Team, Any + ProjectId. |
EditWfmWorkplace |
Edit WFM plan workplace |
Read, Write = edit in draft; Full = edit in Real. Scope Self, MyTeam, Team, Any + ProjectId. |
ExportCall |
Export and print calls |
Only Read. Scope ReferenceLevel = Navigation.Rank or none. |
ExportContact |
Export and print contacts |
Only Read. Scope ReferenceLevel = Navigation.Rank or none. |
ExportCrew |
Export and print crews |
Only Read. Scope ReferenceLevel = Navigation.Rank or none. |
ExportForm |
Export and print forms |
Only Read. Scope ReferenceLevel = Navigation.Rank or none. |
ExportGdprEvidence |
Export and print evidence of legalization according to GDPR |
Only Read. Scope Self, MyTeam, Team, Any + ProjectId. |
ExportIssue |
Export and print issues |
Only Read. Scope ReferenceLevel = Navigation.Rank or none. |
ExportKbArticle |
Export and print kb article |
Only Read. Scope ReferenceLevel = Navigation.Rank or none. |
ExportMessage |
Export and print messages |
Only Read. Scope ReferenceLevel = Navigation.Rank or none. |
ExportOfficePlans |
Export and print office plans |
Only Read. Scope ReferenceLevel = Navigation.Rank or none. |
ExportPhoneBook |
Export and print lists |
Only Read. Scope ReferenceLevel = Navigation.Rank or none. |
ExportPhoneNumber |
Export and print phone numbers / email addresses |
Only Read. Scope ReferenceLevel = Navigation.Rank or none. |
ExportTraffic |
Export and print traffic model |
Only Read. Scope ReferenceLevel = Navigation.Rank or none. |
ExportTrafficModel |
Export and print the number of traffic model events |
Only Read. Scope ReferenceLevel = Navigation.Rank or none. |
ExportWfmAgent |
Export and print agent |
Only Read. Scope ReferenceLevel = Navigation.Rank or none. |
ExportWfmPlan |
Export and print work shift plan |
Only Read. Scope ReferenceLevel = Navigation.Rank or none. |
ForwardToAgent |
Forward to myself |
Enable the “Pass to yourself” functionality in MessageEditor. Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId. |
GdprPermission |
Edit GDPR |
None - only inherits, cannot change; Read - can change for active communications or new issues; Write - can change even for active issues; Full - can change for communications and issues regardless of status. Scope Self, MyTeam, Team, Any + ProjectId. |
GdprSensitivity |
Display data sensitivity category |
Only Read. Scope Self, MyTeam, Team, Any + ProjectId. In Sensitivity, there is a bit mask corresponding to the GdprSensitivity code list telling which information an agent with this right can see. |
Intervention |
Listen in / join a call |
Read, Write, Full - Scope ReferenceId=AgentId, MyTeam, Team, Any. |
MergeContact |
Merge contact |
Read = can only perform suggested merges; Write = can merge any two contacts. Read, Write, Full. Scope Any + ProjectId. |
ReactivateIssue |
Reactivate issue |
Only Read. Scope Self, MyTeam, Team, Any + ProjectId. |
ResumeFormEditing |
Resume form editing |
Read - with confirmation; Write - now; Full - now, without ageta change. Scope Any or ScenarioId or ScenarioGroupName mask. |
SaveFormMissMandatory |
Save the form with the required fields blank |
Allows you to save the form even with blank mandatory fields. Read - save for a separate form; Write - save for a form inserted in another editor; Full - save and close (acquire incomplete data). Scope ReferenceId - for a specific form, ReferenceData - for a group of forms. Applied to Agent, Team, Supervisor. |
SaveFormWithErrors |
Save the form with incorrect fields |
Allows you to save the form even with incorrectly filled fields (out of valid range, bad syntax). Read - save for a separate form; Write - save for a form inserted in another editor; Full - save and close (capture incomplete data). Scope ReferenceId - for a specific form; ReferenceData - for a group of forms. Applied to Agent, Team, Supervisor. |
SpamControl |
Control spam |
The role is applied according to the following scopes:
|
UploadAttachment |
Upload attachment |
Only Read. Scope Self, MyTeam, Team, Any + ProjectId. |
WebSiteTemplatesAdmin |
Edit WebSite templates using a designer |
Usage and visibility of WebSite templates visual editor
Scope not supported. |
WfmPlanApproval |
Approve WFM plan |
Read allows you to create a draft from an actual plan; Write allows a shift from the draft state to the proposal state; Full allows you to incorporate the proposal in the actual plan and directly edit the plan. Scope Self, MyTeam, Team, Any + ProjectId. |
EditCallKey |
Edit call key |
Controls the display and editing of the additional Field External key in call editors.
|
EditMark |
Edit application labeling |
Controls the display and editing of the additional Field Mark in call, chat, message and case editors.
Scope - Self, MyTeam, Team, Any + ProjectId. On which editors to make the additional field available, set the Level indication field in the administration. The value is the bitmask of those communication-channels in whose editors the additional field should appear. in the |
PersoSettings |
Personal settings |
Controls the visibilioty of the personal settings button in Message, Call, Chat, Issue, Contact, PhoneBook, Wfm, Gdpr and Portal editors.
Scope - any of listed editors above. |
Workforce management¶
System name |
Displayed name |
Description |
---|---|---|
EditWorktimeAsAgent |
Edit agent shift |
Read - edits only drafts; Write - edits non-closed shifts |
EditWorktimeAsSupervisor |
Edit shifts as supervisor |
Read - show; Write - change; Scope - Self, MyTeam, AgentId, TeamMask |
Portals¶
System name |
Displayed name |
Description |
---|---|---|
EditPersonalTemplate |
Edit personal web parts page |
Only Read. No Scope. |
Editing web part template page |
Only Read. No Scope. |
|
ShowContentPage |
Show tab/page |
Only Read. Scope Url contains. |
TeamsClient¶
System name |
Group |
Description |
---|---|---|
Teams |
The name for the item group, which should be depictured within the “hamburger menu” in TeamsClient. Default value is “TeamsMenu” . See “Hamburger menu” buttons function adjustments. |