Roles and permissions

The system of roles and permissions in FrontStage is extensive and allows great customization in the settings of users and the actions allowed for them.

Basics

The basic term is a role, which is the name for a group of actions that you can allow or restrict by assigning them to the user(s). For example, the EditCampaign role controls the work with bulk campaigns, or the ExportIssue role can restrict the export and printing of issues.

The specific restriction or permission of the action is determined by a degree. The role can use up to six fixed degrees, which are named DenyRead, DenyWrite, DenyFull, AllowRead, AllowWrite, and AllowFull. Most roles do not use all degrees and one or two will suffice. For example, for the EditCampaign role, the AllowRead degree means Viewing, AllowWrite means Viewing, Editing and Deleting, and AllowFull means Viewing, Editing, Deleting, and Creating. The ExportIssue role uses only the AllowRead degree.

For an overview of roles and the meaning of the degrees they use, see the Role references section.

To apply it to a user or group, it is necessary to assign them with a permission or a role in the selected level. In other words, permission is information about what role, its degree, and to whom it is assigned.

The circle of users can be determined in many ways - most often by selecting a specific agent or by using a team mask (applies to all teams whose name matches the mask). Other possibilities include whether it is a supervisor, the fact that the agent must have some skills in the project and so on. See Permissions.

When planning permissions, it is important to keep in mind that the user will have the highest permissions of all that apply to them. For example, if they are a member of a team that has the EditCampaign role in the AllowRead degree (usually written as “EditCampaign=AllowRead”), but the user has EditCampaign=AllowFull, then EditCampaign=AllowFull (i.e. the higher one) is used.

Role

Overview of roles interpreted by the system to enable or disable actions.

Displayed name	AttributeName	Description
ID	RoleId	Primary Key.
Name	DisplayName	Name for administrator.
System name	SystemName	The system name of the role under which rights can search for programs. It must be unique. The role code interprets using this name.
Group	RoleGroupName	Group roles for sorting.
Description	Description	Description for administration.

Permissions

A permission matching table between roles and agents (users) of the N:M type; one agent can have multiple roles.

Displayed name	AttributeName	Description
ID	PermissionId	Primary Key.
Role	RoleId	The permission that is assigned. The role is interpreted by the code that executes the function.
Agent	AgentId	An agent having a certain permission. NULL means no control.
Degree of granted right	Degree	Degree of permission granted. The interpretation depends on the role. Usual steps: -3 - denied reading, -2 denied write, -1 - erased denial; 0 - no right, 1 - right to read, 2 - right to write, 3 - right to delete
Scope	ScopeId	Authorization scope. NULL without checking.
Team mask	TeamMask	The team mask that the agent must belong to. NULL means no control.
Supervisor	Supervisor	Indication that the agent must / must not be a supervisor. NULL means no checking.
Workgroup	ProjectId	An indication that the agent must have Skill in a particular project.
Minimum skill	SkillMinimum	The minimum agent skill in a designated project. NULL means no control.
Maximum skill	SkillMaximum	Maximum agent skill in a specified project. NULL means no control.
Workgroup mask	ProjectGroupMask	A project mask what Skills must have an agent.
Language	LanguageId	An indication that the agent must have proficiency in a particular language.
Sensitivity categories of displayed data	Sensitivity	The data sensitivity category that the permission allows to view. (Bit mask from GdprSensitivity).
Validity [days]	Age	Permission validity (number of days from reference item date).

Scope

Scope of authorization. Reference values depend on the role and code interpretation.

Displayed name	AttributeName	Description
ID	ScopeId	Primary Key.
Name	DisplayName	Name for administration.
For themselves	Self	Indication that the operation can only be applied to itself or objects related to it.
For your team	MyTeam	An indication that an operation can apply agtmn to its team members only or objects related to it.
Team mask	TeamMask	Indication that an agent can apply an operation only within a given team mask or objects related to it.
Project mask	ProjectGroupMask	Indication that an agent can apply an operation only within a given project group mask or objects related to it.
Item ID	ReferenceId	Indication of an item to which the right can be applied.
Level indication	ReferenceLevel	Indication of the numeric level to which the operation can be applied.
Name indication	ReferenceData	Indication of names, filters, or groups to which the operation can be applied.

Roles reference

Adhoc

System name	Displayed name	Description
AdhocCallRecord	Play call recording	Only Read. Scope Self, MyTeam, Team, Any + ProjectId.
AdhocFormData	Add an ad-hoc form	The right has following degrees: AllowRead - Create new form for a message The right is applied according to the following scopes: Agent - message assigned to a particular agent Team - message assigned to a particular team Project - message from a particular project Reference * Message - only for messages
AdhocChatRecord	View chat record	Only Read. Scope Self, MyTeam, Team, Any + ProjectId.
AdhocMessageRecord	View message record	The right has following degrees: AllowRead - Open the screen player on a position where you work with the message The right is applied according to the following scopes: Agent - message assigned to a particular agent Team - message assigned to a particular team Project - message from a particular project Reference * Message - only for messages
AdhocRating	Add ad-hoc rating	The right has following degrees: AllowRead - To see the message rating AllowWrite - To create a new message rating. The degree higher than AllowRead starts the SRec app, when you want to rate the message. The right is applied according to the following scopes: Agent - message assigned to a particular agent Team - message assigned to a particular team Project - message from a particular project Reference * Message - only for messages

Admin

System name	Displayed name	Description
AccessAdminTab	Access to the administration tab	Read, Write. Scope TableName exact.
AccessConfigTab	Access to the configuration tab	Read, Write. Scope Configuration.GroupName exact.
DirectEditTable	Direct table editing	Read (view and export only), Write (edit line by line), Full (import). Scope Any, DirectEditTableId.
EditCallResult	Edit outbound call result	Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId.
IdmRedemption	Exception from IDM	Read - No Delete Agent, Write - No Sync Rights, Full - No touch.
ImportContact	Import/Export contacts	Read - export, Write - import.
ImportOutboundCall	Import/Export calls	Read - export, Write - import.
ImportPhoneNumber	Synchronize phone numbers	Read - export, Write - import.
ListenProxy	Access to live listening	Read.
ManageOutboundCalls	Change the status of outbound calls (start/stop)	Read, Write.
RestRpc	Remote operations via REST API	Read = read data; Write = write data; Full = run WF.

System name	Displayed name	Description
EditScale	Scale	Visual Editor permissions Scale. AllowRead - see editor icon in the list, can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditPhase	Phases and transitions	Visual Editor Phases and transitions permissions. AllowRead - see editor icon in the list, can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditTemplate	Template edit	Permissions to work with the Templates visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditStatus	Statuses	Permissions to work with the Agent statuses visual editor. AllowRead - see editor icon in the list, can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditWfmActivity	WFM activities	Permissions to work with the Activities visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditRole	Roles	Permissions to work with the Roles visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditInboundCondition	Inbound call conditions	Permissions to work with the Inbound Calls visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditOutboundCallCondition	Outbound calls conditions	Permissions to work with the Outbound calls visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditOutboundMessageCondition	Outbound messages conditions	Permissions to work with the Outbound messages visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditInboundMessageCondition	Inbound messages conditions	Permissions to work with the Inbound messages visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditChatCondition	Inbound chats conditions	Permissions to work with the Inbound chats visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditCrewAdmin	Crews	Permissions to work with the Crews visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditScenarioCondition	Form conditions	Permissions to work with the Forms visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditIssueCondition	Issue conditions	Permissions to work with the Issues visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditInboundWaitCondition	Waiting calls conditions	Permissions to work with the Waiting of calls visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditEditorAdmin	Editors administration	Permissions to work with the Editors visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditTopic	Topics and subtopics	Permissions to work with the Topics visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditBusyCondition	Edit busy condition definition	Permissions to work with the Occupancy visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditCallResultDetail	Call Result Details	Permissions to work with the Result codes visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditChatWaitCondition	Waiting chats conditions	Permissions to work with the Waiting of chats visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditWebSiteRoutingConditionAdmin	Website routing conditions	Permissions to work with the Website routing visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditOnboarding	Onboarding	Permissions to work with the Onboarding visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditActionTrigger	Action Triggers	Permissions to work with the Action Triggers visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
LicenseAdmin	License	Permissions for the installation/license panel, see. Visual editors - section [3]. AllowRead - see license details AllowWrite - you can renew and upload a new license
EditScenario	Edit form in FormAdmin	Editing the forms with Forms AllowRead - visible in the visual editor list + running the VEF AllowWrite - you can alter, create, copy delete forms in VEF
EditHoliday	Holidays	Permissions to work with the Holidays visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditKbTag	Knowledge base tags adjustment	Permissions to work with the KB Tags visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditLanguage	Languages	Permissions to work with the Languages visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditContactModel	Contact model	Permissions to work with the Contact model visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditCorrelation	Correlation codes	Permissions to work with the Correlation codes visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditPhoneBookAdmin	Phonebooks	Permissions to work with the Phone books visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditProject	Queues settings	Permissions to work with the Queues visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.
EditProjectTransition	Queue transitions	Permissions to work with the Queue transitions visual editor. AllowRead - you can see the editor icon in the list, you can browse existing editor records AllowWrite - you can create a new record using the editor AllowFull - you can edit and delete existing records Scope: Self, MyTeam, Team, Any + ProjectId.

Supervisor

System name	Displayed name	Description
ImportMessage	Import/Export messages	Permissions to work with the Voice campaigns and Message campaigns visual editors. AllowRead - you can export the results of already existing campaign AllowWrite - you can import new campaigns from a file

Data queries

System name	Displayed name	Description
BulkAction	Bulk actions	Bulk actions access within client applications. AllowRead - ReactClient: bulk actions buttons visible and possibility to run the bulk action “monitor”, see Bulk actions AllowWrite - TeamsClient: bulk actions buttons visibility on the Activities tab, depends on an assigned permission with particular Scope, see Activities tab bulk actions AllowFull - ReactClient: possibility to cancel all of the running bulk actions in the “monitor” Scope necessary for AllowWrite works only with right Scope.ReferenceData value; for possible settings see, Activities tab bulk actions.
BulkRating	Bulk rating	Only Read. Scope myTeam, Team, Any.
DataQuery	Show data query	It is related to the data query text edit AllowRead - you can see the query text AllowWrite - you can insert query text. Drag & drop for grids is allowed for you. AllowFull - you can change the query text Scope - DataQueryId.
EditSQL	Edit SQL query	Read = can only change the parameters of the DQ source; Write = change the selected DQ source and data sorting in it.
ExportDataQuery	Data grid file export	A permission for exporting the data from grid. AllowRead level required for exporting. Scope DataQueryId.
InvokeScript	Execute SQL command (DQ, Form)	Read = execute Command / ImageScript. Scope DataQueryId.
RunActionManual	Run manual action	Only Read. Scope ActionTriggerId, GroupName, Any.
TimelineAdmin	View/reset time frames and series	Permissions to work with the timeline (tab Performance) of the Data queries visual editor. AllowRead - display data AllowWrite - reset data No scope.

Sync operation

System name	Displayed name	Description
ChannelLangEnable	Change enabled languages	Only Read. Scope Self,MyTeam,Team,Any
ChannelLangChange	Change involvement in languages	Only Read. Scope Self,MyTeam,Team,Any
ChannelProjectEnable	Change project permissions	Only Read. Scope Self,MyTeam,Team,Any
ChannelProjectChange	Change involvement in projects	Only Read. Scope Self,MyTeam,Team,Any
StatusChange	Readiness status change	Only Read. Scope Self,MyTeam,Team,Any

Web client

System name	Displayed name	Description
CacheAdmin	View / clear internal application cache	Directs the access to Caches visual editor. With this editor, you can show/delete FrontStage cache. Degrees: AllowRead - visual editor available, can be opened AllowWrite - full edit Scope not supported.
DiagAdmin	Access to application diagnostics	Access to application diagnostics. E.g. to information about data query performance. AllowRead = read AllowWrite+ = reset
InternalChat	Internal chat	Read, Write. Scope for the target at Write MyTeam, Team, Any + AgentId.
PlayCallRecord	Play and download call recordings	Read - play; Write - download; Full - Play + Download. Scope Self, MyTeam, Team, Any + ProjectId.

Web editors

System name	Displayed name	Description
AcceptChat	Accept chat	Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId.
AcceptMessage	Accept message	Message editor permission. AllowRead - Accept the message for processing (assign the message to yourself). AllowWrite - AllowRead + return the message to the not assigned inbound or outbound messages (un-assign from yourself). AllowFull - AllowWrite + option to choose another agent than yourself. The role is applied according to the following scopes: Agent - message assigned to a particular agent Team - message assigned to a particular team Project - message from a particular project Reference * AGENTNULL - not assigned to any agnet * AGENTSET - assigned to some agent
AdhocCall	Ad-hoc outbound call	Read - no change AdhocOutboudList; Write - with the option to select AdhocOutboudList.
BarAction	Application control via the Bar interface	Only Read - BarStatus, BarModel, Write-WebAction, Full-BarAction.
ContentEditorFeatures	Content editor features	None = Basic, Read = Normal, Write = Advanced
EditAgent	Edit agent	Permission for Agents. AllowRead - running the editor (available in the visual editor bar), possible to see existing agents AllowWrite - same as AllowRead + can delete agents AllowFull - same as AllowWrite + can create agents Scope - Self, MyTeam, Team, Any.
EditScript	Edit script definition	Visibility and usage of the Scripts AllowRead - editor visible in the menu, script list accessible AllowFull - like AllowRead + possibility to create scripts Scope - Self, MyTeam, Team, Any + ProjectId
EditAgentDetail	Edit agent detail	Permissions to access the Detail tab on Agents. AllowRead - show subfolder AllowWrite - edit subfolder information Scope: Self, MyTeam, Team, Any.
EditAgentProficiency	Edit agent proficiency	Permissions to access the Proficiencies tab on Agents. AllowRead - show tab AllowWrite - edit tab information Scope: Self, MyTeam, Team, Any.
EditAgentSeating	Edit agent seating	Permissions to access the Seating tab on Agents. AllowRead - show tab AllowWrite - edit tab information Scope: Self, MyTeam, Team, Any.
EditAgentSkill	Edit agent skill	Permissions to access the Skills tab on Agents. AllowRead - show tab AllowWrite - edit tab information Scope: Self, MyTeam, Team, Any.
EditLogon	Agent credentials	Permissions to access the Credentials tab on Agents. AllowRead - show tab AllowWrite - edit tab information Scope: Self, MyTeam, Team, Any.
EditCampaign	Edit campaign	Usage of Visual campaign editor. AllowRead - display existing campaigns + visible in visual editor list AllowWrite - AllowRead + deleting campaigns AllowFull - AllowWrite + create campaigns. Scope: Self, MyTeam, Team, Any + ProjectId
EditClientAlert	Edit noticeboard post	Affects the work with client alerts and the notice board itself. AllowRead - notice board displayed, you can read posts AllowWrite - you can write posts AllowFull - you can edit posts, subtab Templates in TeamsClient is displayed, selection from Type of notice board menu is enabled, see. Creating a Client alert - point #4 (i.e. you have the option to create templates as a whole)
EditContact	Edit contact	Read, Write, Full. Scope Any + ProjectId.
EditContactImport	Edit contact import	Role required to use the visual editor import and export contacts . Read - visible in the list, Write - possibility to run, Full. Scope Any + ProjectId
EditCrew	Edit crew	Working with The Crews tab belonging to the Agents visual editor. AllowRead - show tab AllowWrite - edit information on the tab Scope: Self, MyTeam, Team, Any.
EditEtlQuery	Edit the EtlQuery query	Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId.
EditEvidenceKey	Edit an evidence key from third-party records	Only Read. Scope Self, MyTeam, Team, Any + ProjectId.
EditExternalKey	Edit an external key	Read, Write.
EditForm	Edit form instance	Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId.
EditGdprEvidence	Edit GDPR legalization evidence	Only Read. Scope Self, MyTeam, Team, Any + ProjectId.
EditGdprItem	Create and edit GDPR authorization	Only Read. Scope Self, MyTeam, Team, Any + ProjectId.
EditChat	Edit chat	Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId.
EditChatMeta	Edit chat metadata	Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId.
EditInboundCall	Edit inbound call	Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId.
EditIssue	Edit issue	Issue editor permissions. AllowRead - reading the data AllowWrite - if the issue is in the New phase, this degree is sufficient for full edit AllowFull - all the rights, issue phase not important in this case Scope: Self, MyTeam, Team, Any + ProjectId.
EditIssueKey	Edit issue key	Read, Write.
EditIssueMeta	Edit issue metadata	Read - Topic/SubTopic, Write - Language, Full - Project. Scope Self, MyTeam, Team, Any + ProjectId.
EditKbArticle	Edit knowledge base articles	Affects interaction with Knowledge Base (KB) articles. See. KB in TeamsClient. AllowRead - can display articles, tab visible AllowWrite - can change articles
EditKbArticleKey	Edit external KbArticle key field	Ability to edit the item Key, used on knowledge base articles, which are present in the agent’s application. Read - View the item, Write - Adjust the item.
EditMessage	Edit message	Permissions to message editor. AllowRead - show message. Even an outbound parsed message will be displayed as read-only. The user cannot handle or reply to the message. AllowWrite - AllowRead + edit message, compose message, reply to message. Messages that are not parsed will be displayed read-only. AllowFull - AllowFull + send message. The role is applied according to the following permission range flags: Agent - message assigned to the agent. Team - message assigned to the given team. Project - message from the given project References * AGENTNULL - message not assigned to any agent * AGENTSET - message assigned to an agent Scope Self, MyTeam, Team, Any + ProjectId.
EditMessageKey	Edit message key	Read, Write.
EditMessageMeta	Edit message metadata	Permissions for message editor. AllowRead - Change message language. Change message contac. Change the sending time for the outbound message. AllowWrite - AllowRead + change the accepted level of knowledge and skills for inbound message. Change the campaign within a project for the outbound message. AllowFull - AllowWrite + Change the message project. The role can be applied according to the following scopes: Agent - message assigned to a particular agent Team - message assigned to a particular team Project - message from a particular project Reference * AGENTNULL - not assigned to any agent * AGENTSET - assigned to some agentd
EditMessageTemplate	Edit message template	Only wite. Not the scope.
EditOfficePlan	Edit office plan	Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId.
EditorFeatures	Message editor features	None = Basic, Read = Normal, Write = Advanced
EditOutboundCall	Edit outbound call	Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId.
EditOutboundList	Edit outbound campaign	Usage of Outbound lists visual editor. AllowRead - visible in the visual editors list + campaigns list AllowWrite - AllowRead + adjusting the campaigns AllowFull - AllowWrite + deleting the campaigns Scope: Self, MyTeam, Team, Any + ProjectId
EditPaging	Edit paging	Read, Write. Scope Any + ProjectId.
EditPagingTemplate	Edit paging template	Read, Write, Full. Scope Any + ProjectId.
EditPhoneBook	Edit telephone directory	Read, Write, Full. Scope Any + ProjectId.
EditPhoneNumber	Edit phone number or email address	Only Read. Scope Self, MyTeam, Team, Any + ProjectId.
EditQuery	Editing data query	Edit the data query using visual editor. AllowRead - displays existing queries in the editor, displays the button for opening the query from data grid. AllowWrite - AllowRead + delete AllowFull - AllowWrite + create Scope Self, MyTeam, Team, Any + ProjectId.
EditQueue	Edit queue	Read = shift preference time.
EditSnippetText	Edit plaintext snippet	Permissions to use snippets that are available in the chat editor. None - cannot be used, you cannot see the icon For the following, the icon is already visible. AllowRead - you can read other people’s snippets, edit your own. AllowWrite - you can read other people’s snippets, edit your own and your team’s. AllowFull - you can read and edit all snippets. Additionally, the availability of snippets is controlled by the settings on a specific template.
EditTask	Edit tasks	Read = view; Write = view, fill; Full = view, fill, enter.
EditTraffic	Traffic model editation	Read, Write. Scope Self, MyTeam, Team, Any.
EditTrafficModel	Editing the number of traffic model events	Read, Write. Scope Self, MyTeam, Team, Any.
EditWfmAgent	Edit WFM agent	Read, Write. Scope Self, MyTeam, Team, Any.
EditWfmPlan	Edit WFM plan	Read, Write. Scope Self, MyTeam, Team, Any + ProjectId.
EditWfmWorkplace	Edit WFM plan workplace	Read, Write = edit in draft; Full = edit in Real. Scope Self, MyTeam, Team, Any + ProjectId.
ExportCall	Export and print calls	Only Read. Scope ReferenceLevel = Navigation.Rank or none.
ExportContact	Export and print contacts	Only Read. Scope ReferenceLevel = Navigation.Rank or none.
ExportCrew	Export and print crews	Only Read. Scope ReferenceLevel = Navigation.Rank or none.
ExportForm	Export and print forms	Only Read. Scope ReferenceLevel = Navigation.Rank or none.
ExportGdprEvidence	Export and print evidence of legalization according to GDPR	Only Read. Scope Self, MyTeam, Team, Any + ProjectId.
ExportIssue	Export and print issues	Only Read. Scope ReferenceLevel = Navigation.Rank or none.
ExportKbArticle	Export and print kb article	Only Read. Scope ReferenceLevel = Navigation.Rank or none.
ExportMessage	Export and print messages	Only Read. Scope ReferenceLevel = Navigation.Rank or none.
ExportOfficePlans	Export and print office plans	Only Read. Scope ReferenceLevel = Navigation.Rank or none.
ExportPhoneBook	Export and print lists	Only Read. Scope ReferenceLevel = Navigation.Rank or none.
ExportPhoneNumber	Export and print phone numbers / email addresses	Only Read. Scope ReferenceLevel = Navigation.Rank or none.
ExportTraffic	Export and print traffic model	Only Read. Scope ReferenceLevel = Navigation.Rank or none.
ExportTrafficModel	Export and print the number of traffic model events	Only Read. Scope ReferenceLevel = Navigation.Rank or none.
ExportWfmAgent	Export and print agent	Only Read. Scope ReferenceLevel = Navigation.Rank or none.
ExportWfmPlan	Export and print work shift plan	Only Read. Scope ReferenceLevel = Navigation.Rank or none.
ForwardToAgent	Forward to myself	Enable the “Pass to yourself” functionality in MessageEditor. Read, Write, Full. Scope Self, MyTeam, Team, Any + ProjectId.
GdprPermission	Edit GDPR	None - only inherits, cannot change; Read - can change for active communications or new issues; Write - can change even for active issues; Full - can change for communications and issues regardless of status. Scope Self, MyTeam, Team, Any + ProjectId.
GdprSensitivity	Display data sensitivity category	Only Read. Scope Self, MyTeam, Team, Any + ProjectId. In Sensitivity, there is a bit mask corresponding to the GdprSensitivity code list telling which information an agent with this right can see.
Intervention	Listen in / join a call	Read, Write, Full - Scope ReferenceId=AgentId, MyTeam, Team, Any.
MergeContact	Merge contact	Read = can only perform suggested merges; Write = can merge any two contacts. Read, Write, Full. Scope Any + ProjectId.
ReactivateIssue	Reactivate issue	Only Read. Scope Self, MyTeam, Team, Any + ProjectId.
ResumeFormEditing	Resume form editing	Read - with confirmation; Write - now; Full - now, without ageta change. Scope Any or ScenarioId or ScenarioGroupName mask.
SaveFormMissMandatory	Save the form with the required fields blank	Allows you to save the form even with blank mandatory fields. Read - save for a separate form; Write - save for a form inserted in another editor; Full - save and close (acquire incomplete data). Scope ReferenceId - for a specific form, ReferenceData - for a group of forms. Applied to Agent, Team, Supervisor.
SaveFormWithErrors	Save the form with incorrect fields	Allows you to save the form even with incorrectly filled fields (out of valid range, bad syntax). Read - save for a separate form; Write - save for a form inserted in another editor; Full - save and close (capture incomplete data). Scope ReferenceId - for a specific form; ReferenceData - for a group of forms. Applied to Agent, Team, Supervisor.
SpamControl	Control spam	AllowRead - Mark the message as spam. AllowWrite - AllowRead + un-mark the message as spam. AllowFull - AllowWrite + assign the sender to a spam list The role is applied according to the following scopes: Agent - message assigned to a particular agent Team - message assigned to a particular team Project - message from a particular project Reference * AGENTNULL - no agent assigned * AGENTSET - any agent assigned
UploadAttachment	Upload attachment	Only Read. Scope Self, MyTeam, Team, Any + ProjectId.
WebSiteTemplatesAdmin	Edit WebSite templates using a designer	Usage and visibility of WebSite templates visual editor AllowRead - visible in the visual editor list + template list AllowWrite - AllowRead + edit the templates Scope not supported.
WfmPlanApproval	Approve WFM plan	Read allows you to create a draft from an actual plan; Write allows a shift from the draft state to the proposal state; Full allows you to incorporate the proposal in the actual plan and directly edit the plan. Scope Self, MyTeam, Team, Any + ProjectId.
EditCallKey	Edit call key	Controls the display and editing of the additional Field External key in call editors. AllowRead - displays the field to the user AllowWrite - allows full editing
EditMark	Edit application labeling	Controls the display and editing of the additional Field Mark in call, chat, message and case editors. AllowRead - displays the field to the user AllowWrite - allows full editing Scope - Self, MyTeam, Team, Any + ProjectId. On which editors to make the additional field available, set the Roles ‣ Scopes in the Level indication field in the administration. The value is the bitmask of those communication-channels in whose editors the additional field should appear.
PersoSettings	Personal settings	Controls the visibilioty of the personal settings button in Message, Call, Chat, Issue, Contact, PhoneBook, Wfm, Gdpr and Portal editors. NULL - button not visible AllowWrite - button available Scope - any of listed editors above.

Workforce management

System name	Displayed name	Description
EditWorktimeAsAgent	Edit agent shift	Read - edits only drafts; Write - edits non-closed shifts
EditWorktimeAsSupervisor	Edit shifts as supervisor	Read - show; Write - change; Scope - Self, MyTeam, AgentId, TeamMask

Portals

System name	Displayed name	Description
EditPersonalTemplate	Edit personal web parts page	Only Read. No Scope.
EditSharedTemplate	Editing web part template page	Only Read. No Scope.
ShowContentPage	Show tab/page	Only Read. Scope Url contains.

TeamsClient

System name	Group	Description
TeamsMenuNavigationGroup	Teams	The name for the item group, which should be depictured within the “hamburger menu” in TeamsClient. Default value is “TeamsMenu” . See “Hamburger menu” buttons function adjustments.

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