Holidays

The visual holiday editor is a tool for the supervisor (or admin) to define and edit holidays and days off.

The editor can be found in the FrontStage administration, Processing ‣ Holidays. You need the EditHoliday role.

Tip

Defined time intervals can be used to influence the behaviour of active IVR and IMR scripts.

In an opened window, you can see a list of all the holidays and days off defined in the system. In the top bar, above the list, there are Create holiday and Delete holidays buttons.

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Given entry can be deleted after it’s marked, which you can do so in the list, marking the record in the first column.

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You can open the form by clicking a given entry. In its form, you can insert a name, group, time span, schedule mode, etc. Changes are saved by clicking the Save changes button

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Tip

Number in the bracket within the Save changes button indicates the number of changes.